US MOVING ENTERPRISES

Do not hire this company. I’m writing on behalf of my parents who moved to a town 20 minutes away. The review under mine sounds eerily similar. My dad called and agreed on a quote after giving information about the details of their home. On the day of the move, the head guy looked around the house and said that my parents were misquoted. They would need to pay over double the price and everything would not be moved over in one day. In a pinch, my parents had no choice but to pay. The next day the movers showed up again. They filled up the truck about 3/4 the way full and said that’s all they could fit. They left a bunch of items in the house. After my parents said something, the head guy said that for an extra $900, they could somehow fit the rest of the stuff that he insisted did not fit in the first place. Again my parents had no choice but to pay because they were already a day behind on their closing date. I will say that the two guys who worked under the head guy were fantastic. They were so sweet and did their jobs well. The head guy was unprofessional. He lied and scammed my parents. He yelled and screamed at my mom. In addition, he yelled at and belittled the guys who worked under him the entire time. It was so bad that my whole family continually praised the guys for all their hard work. My mom even told them that they were too good to work under the head guy, and that they should reconsider the company they work for.

Short version:
We contracted a move from NY to PA 2 months before the move date. They inquired about # of rooms, furniture, etc. They gave us a quote which we signed off on. The day the movers came they DOUBLED the PRICE without ever checking the inventory provided.

Detailed Version:
I did a lot of online research before selecting a company and Amerisafe had very good reviews, so we decided to go with them. We contacted them approximately 2 months before the move and during the time up to the move things seemed to go smoothly. During an initial call they inquired about the # of rooms, # of bedrooms, about items in each room, large pieces of furniture, glass pieces (tabletops, shelving, etc.), area rugs, etc. We were quoted a price, which we accepted and signed. In addition, we were told Customer Service would call closer to the move date to see if there were any significant changes to the inventory - there were not.
The day the movers (apparently locally contracted company named US Moving Enterprises) came, the 'clipboard guy' came in, looked around, never checked against the inventory we provided and DOUBLED THE PRICE!!! We went back and forth with him but basically there was nothing we could do. It was either pay it or he would leave without moving the furniture.
The day the movers (apparently locally contracted company named US Moving Enterprises) came, the 'clipboard guy' came in, looked around, never checked against the inventory we provided and DOUBLED THE PRICE!!! We went back and forth with him but basically there was nothing we could do. It was either pay it or he would leave without moving the furniture.
I called Amerisafe and the Customer Support person I spoke with was sympathetic but didn't do anything. It was just finger-pointing.
Later i the day, the 'clipboard guy' said the move would actually need another truck and that would be more money!!!! He offered to do it at a 'better price' if I contracted that part of the move through him. So, he was trying to cut-out Amerisafe now. I said 'No' to another truck.
About 5:00 PM I told him he needed to finish up because the building had a 5:00 cut-off on moving in/out which we informed them of earlier in the week. He 1st said, 'No one told him that.' Then back pedaled and said 'Well, we must have told a new person.'
The next day as they moved us in it was a similar situation - trying to nickel and dime where ever they could but my wife didn't fall for it.
BTW, the actual men who moved the furniture were professional and polite. No complaints with them.

The local team of movers was careful but the team that moved me across the county was careless. My furniture was damaged or broken beyond repair and 8 large moving boxes were lost. When I filed a claim following their directions, the claim was ignored. They never paid me

used them to move from NY to SC. Truck was 5 days late to arrive in SC. ALL of my items were damaged. Company is not returning calls. DO NOT USE THIS COMPANY.

The moving team (Paul & Clifford) w US Moving Enterprises did an amazing job of packing out our house. With a great attitude they got everything - more than estimated - into the truck, packed carefully & professionally. Conscientious, attentive, and pleasant all day long, we highly recommend them. Schedulers leading up to the move were a bit lackluster, trying to shift the arrival time last minute, but the actually moving crew - on the actual scheduled day - made up for it.