Valley Storage - Tallmadge

Friendly n helpful service. I will use again if ever I need a storage unit.

125% increase in rent from 10 Oct 2021when this company bought from previous owner. Increases started Jan 1, 2022 the last increase July 2023

My gate code that was given to me does not work and when I call the after hours line it just hangs up on me

I have used this company within my organization for quite some time now.. They are always easy to work with, friendly, and provide the right solutions when we need them for our business. Thank you from the Fleet Fast team!

Absolutely useless. Never answers the phone at the actual location. Worst customer service I have ever seen from a storage facility! Every time you call you get a call center that is of no use whatsoever. You always have to get in your car and drive out to them to get anything done! And of course where the actual storage unit is and the office that handles things are at 2 different locations. Have now put in a gate at this location and of course can't actually get the code without going to Home Ave location to actually speak to someone because there call service can't do anything!
UPDATE!
leaves me a voicemail with a number to call and that number goes straight to voicemail! Again no help!
Here's another update.
After this review now they raised the rent on my storage unit! They have now raised twice more since this review was last updated. I have moved out due to the last rate increase. The rate hikes in less than 18 months. Was also told when Valley Storage took over that my deposit would be returned when I moved out. This was another lie, they know act like they know nothing about this and refuse to return my deposit!.