Vanguard Moving Services Group

I have used Vanguard for three personal moves, every single time they have done an amazing job. They arrive on time, take care of everything from packing, moving, storage and are always less then there originally quote.

Resently my parents decided not to use vanguard for their move from New York to Connecticut . after the first mover left them high and dry, I call vanguard at 9:30 pm at night to please come to help pack and move us in the morning. They were there the next morning at 9:30 am and help us pack and move everything! They are like family to us. This is the company when it comes to moving and storage.

Don’t use for moves out of state. They are friendly when they book the business and doing the packing. However, what they don’t tell you is that the actual transport and delivery is not done by them. They went complete radio silence once our goods were picked up and we have had huge problems on getting the delivery. They completely abandoned us!!

I wouldn’t have booked them if I knew they only cared about the pickup but not the transport or delivery.

This would have been 5 stars had they handled the damages appropriately. Although in the grand scheme of things our damages were minor, it took constant reminders and emails to get things rectified. Patio table glass was broken, took 7 months to be fixed and when it came back, it was anything but 'replacement' and poorly done. So disappointing after a good experience with the overall move. Realistically, things do get broken/damaged in moves, but how this is resolved is a critical component of the whole process. Think about this when planning your move.

The company is dedicated to maintaining their reputation. If you have any issues they do their best to ensure problems are resolved.

I've used Vanguard a couple of times in the past and the owner as well as the staff are nothing but professional. They get the job done quickly, efficiently and with a great attitude. They were most careful with my possessions and for those reasons I highly recommend them and would surely use them again. They take the pain out of moving. Fran