VIP Transport East - United Van Lines Agent

I am writing a review of a move I did in the summer of 2022. It's taken me a long time to write this because the whole process left me actually fuming. I hired these movers because they were associated with Mayflower, and I read for the best moving experiences hire a big company, like Mayflower. Note this company is associated with both United and Mayflower

I thought by paying a premium for a brand like Mayflower I would get a low stress experience... NOT. This place is an utter scam. The whole move was ACTUAL HELL.

First the estimate was based on a Zoom call. I was moving out of a row home in Baltimore city. I showed the coordinator each room on video and we talked about what furniture would be taken. Ultimately the quoted me around $5,000 for the 1,500 mile trek, and I signed the bid. In the end the total move cost nearly $10,000 because they WOEFULLY underestimated my move, likely on purpose to win the bid. I'm fine paying for my weight, but don't lowball me. I would have sought other estimates if I was told $10k off the bat.

On the actual moving day the movers showed up about 8 hour late. They were supposed to come early in the AM and didn't show up to nearly 5 pm. Once they arrived the labor had no idea that this was a whole house move. They were clearly trying to get off for the day, and called their manager to get the moved rescheduled. NO WAY. I needed to be out of the house by tomorrow and on my way to start my job on Monday. I had to FIGHT TOOTH AND NAIL just to get them to follow through with loading the truck. The coordinator was incredibly rude and really tried to force me to move another day.

Then came loading. The movers wanted to stop short of loading all my stuff. I said NO WAY. I paid for the WHOLE HOUSE to get loaded. I again had to fight with the loaders and coordinator at VIP to get them to continue loading. They were claiming the load was over the estimate. THE ESTIMATE THEY PROVIDED AND UNDERSHOT. NOT MY FAULT. In the end they got most things loaded, but I had to leave things behind. We ended up fight over each and every box. ACTUAL HELL.

Then the delivery. The stuff came INCREDIBLY late. I got $900 back because it took like 40+ days to show up to my new house. When it arrived it had clearly been loaded and unloaded many times and kept in hot storage in the summer. Actual plastic bins HAD MELTED. So many items were damaged. A leg off an expensive midcentury teak table splintered off. A drawer broken on a $2,000 dresser. My bed frame was missing parts and completely broken. SO MANY BOXES OF SHATTERED STUFF, which had been meticulously packed with plenty of bubble wrap. Clearly boxes had been thrown. What did I get for all my broken stuff? Less than $200.

I never thought hiring white glove movers would be SO TERRIBLE. ABSOLUTELY DO NOT BOOK. Feels like an utter scam.

Amazing and helpful.

It’s been 3 weeks since they picked my things from my house and we are still waiting. Very bad service. We moved 10 times during the last 16 years, this was the worst experience ever.

DO NOT USE THIS COMPANY! I moved with United 3 times but this specific 3rd party is terrible. We moved from MD to FL, the movers scratched floors, broke furniture and undersized the truck (shared the truck and the other house, which was oversized). They were supposed to pack my mattresses and they did not bring plastic covers... same with my TVs (only gross blankets). Showed up without tools to deal with furniture. They literally pulled drywall screws rather than unscrewing them and I arrived to my new home with pieces of the previous home! They missed the delivery date on 2/3 of my home and 8 days later they have not given me a delivery date for 1/3 of my belongings. The contract mysteriously disappeared out of my profile. The employees were as frustrated as I am and said they were all leaving this company and that this was their last move. Their answer is, 'sorry, we miss calculated and had to put your belonging in a container, we don't know when they will get there'.

We had a seamless experience working with VIP. All of our items arrived on time and undamaged.