Volture Moving Company LLC

Careful and personable, great movers!

Very good moving company. Timely, fun and quick the guys did a great job and made it look easy.

I booked Volture Moving based off of mostly all good reviews on Google. When I called I was quoted $154/hour with a 2 hour minimum. They were booked for 10am but showed up at 10:20 after they called as they had trouble finding our place per their GPS.  The phone call is in my log starting at 10:19. They gave me a paper of a list of supplies and their charges for the supplies as well as a receipt of my $50 deposit.  No hourly rate was given before starting or listed on the cost sheet they handed me.  Three men came. One was new and while he was working, they often told him to wait til they told him what to do so I thought he was training.  I didn't realize he was extra and they would be charging more than they quoted me. They didn't notify me prior to starting.  If they had, I would have told them what I was quoted and called the main business line and worked it out. At 3:23 they had all already been downstairs cleaning up their items and had already told my boyfriend they were stopping the clock. Some time went by and one of the movers came to give the bill. He showed the total which was well over what I expected and ran through it quickly. He mentioned 6 hours of time and I questioned that. He said we had gone over the 15 minute grace period so a new hour of time was added?? We did NOT go over that. He insisted that we did but 10:20-3:23 is 5 hours and 3 minutes. Which I told him. He then proceeded to give the same explanation... I'm not sure what he was going off of? At that point I was annoyed and didn't know what to do. He gave me the copy of their charges and they left. I noticed on the page that it actually said $231/hour vs the $154/hour I was quoted. I text the person I set the job up with, Joshua. No response. I emailed and text a couple times and 2 days later was asked to call them back. Joshua basically just said everything verbatim that the mover said to me. I have a log of my initial call setting up the move and a time stamp on the notes I took. No one ever told me prior to the move that they changed the rate. I was never told on arrival. He won't honor the hourly rate he told me. I have images of the papers they gave me and nothing shows the other rate. I own a business and if I quote someone incorrectly it is my duty to either tell them I messed up prior to services or honor the rate after services are rendered. Not doing so is bad business.  I even offered to split the rate difference because they did do the work, albeit I was under the impression it would cost less, but he wouldn't work with me. I now have asked my credit card company to dispute the incorrect amount.  Everyone I know who I've told about it is also surprised he isn't upholding what he said. The plain fact is I would have booked another company if I knew their rate was so high. The staff was nice, but I won't be recommending them or working with them again. I like to support local small businesses but only if they have fair business practices and treat their customers correctly. Honesty and integrity matter these days and that didn't happen here. Taking responsibility for mistakes you make is part of being a business owner. It builds a better reputation with the community so they can trust your word.