Von Rentzell Van & Storage Inc

Horrible place, rude workers, don't work with them

I called to set up an appointment and had to call back several times before one could be scheduled. No-one seemed to have a record of our request. Finally, we had the home visit, and were promised a bid - we never got one or a call or anything. I would have gone with them because of the free box thing. Even if you are busy, it is just bad customer service.

Moved with them twice before and had good experiences. Recently called them to have them move me again. They put me on the calendar and said they were available for my move dates and would get out shortly to write the estimate. I waited over two weeks to hear from them again, only to have them tell me that they couldn't accommodate on my move dates now because they have a big office move to do at that time. They strung me along for over two weeks only to let me down and leave me to find another mover. Meanwhile, other mover's calendars have since filled up. Not a good way to do business, to leave a loyal customer hanging since a bigger job came along.