Wasatch Transfer

I am a general contractor that regularly does remodel and restoration work in the Park City area. I hired Wasatch Transfer to pack up a house for one of our clients and re locate the furniture in the areas we were not doing work. The day of the packing they showed up and did a wonderful job getting everything boxed up and put away. I was very pleased. The owner was onsite and gave me his card and told me to call him personally when we were ready to move everything back in. I thanked him and complemented him again on the wonderful job he and his staff did.

Fast forward three months. We are nearing completion of the project, on schedule as promised to our homeowners. Three weeks before completion, I call up the owner and schedule his crew for a specific date to inbox the house and move all the furniture back in to place. The date was decided and the owners notified so they could schedule their flights in from out of state and plan to be at the house to assist the movers in the unboxing and placement of their homes items.

The week before the unpack date, I call to confirm….crickets. I tried numerous times and left voicemails with the owner and nothing. The day before the scheduled unpack date, I am amble to speak with a nice woman in the office and she confirms my worst nightmare, the move is not scheduled. She tells me she will call the owner and call me back. She calls back about 15 minutes later and informs me there is nothing she can do and the earliest she can get me on the schedule is 8 days later. I inform her that the date was made three weeks in advance and the owner flew in to town especially for the move in date. Again she says there is nothing she can do. When I ask for the owner to call, she says she’ll ask him to and apologizes again. It’s been 24 hours, my clients are in town and I still have had no call from the owner. I have been left scrambling to find another mover.

I wanted to recommend this company and count on them as trade partner for future events but am thoroughly disappointed in their unprofessional attitude and unwillingness to correct their scheduling mistake. As such, I cannot recommend anyone use their services.