We Like To Move It

Prior to the move information provided was really good and it was stressed the importance of carefully moving the furniture to avoid damages. I felt comfortable moving forward. I was quoted for 3 movers and there was an additional stop added to the route on the way to the final destination. The 3 movers were very nice and friendly. If asked to do something or if I had a question they politely answered. I did however have a few concerns :
1. Quoted and invoiced for moving boxes for the TVs and they were not used -the movers explained how they didn’t like to use them. This was a choice they made after encouraging me to purchase when quoted.After being addressed the charge was removed.
2. They did finish shy of the quoted 6 hours. All of the items excluding items pictured in basement were ready to be hauled off and placed in my garage prior to their arrival. Items not pictured that were loaded included a side table, dresser and mirror (already taken apart) there were multiple items listed on the request in the beginning that ended up staying at the property so I knew the 6 hours was a high estimate and I was told it would be adjusted based on the actual time. The pricing was adjusted to reflect the time but the lack of urgency spoke volumes. From location 2 to the final stop I waited over an hour after leaving stop 2 together for their arrival. It wasn’t communicated they would be stopping for lunch. I called finally to find out what the hold up was and was then told.
3. At the additional stop we were collecting a few items, one of the movers was sitting on the tailgate texting instead of moving furniture. - when I brought this up to management I was told she does text them throughout the move. If she was the one they were texting I would think she would connect with them during transporting items while driving especially with it being 3 movers and only one truck load (it wouldn’t be a safety concern as texting and driving wouldn’t have been an issue), not while loading. I do come from a performance based company and maybe my standards are high but if I am paying for a service quoted at $195/hr I expect it to be completed efficiently and I had it set up to be completed as such. See pictures. The work was basically already completed for them and as experienced movers I would have thought they would be able to determine how to load the truck with ease. The pictures of what was being picked up at the additional location had been provided and one of the excuses given for the time at the end of the day was they were unsure of how they were logistically going to get the additional items in the truck.
At the additional stop I met the truck and loaded up part of the load in my personal vehicle to keep on pace as I waited for their arrival and to stay proficient. The pick up was a bedroom suit also already taken a part and in a garage awaiting pick up. I squeezed the bedrails in my jeep and when the movers arrived I had one of the movers place one of the two end tables in my vehicle to allow for more room in the truck if needed. Here is where I watched one of the movers standing on my dresser not covered with a moving blanket or anything trying to toss items into the back to make room. When I mentioned this to management the response was “well was anything damaged?” Thankfully no, but the point is it could have been and she didn’t care.The only thing she cared about was getting paid and the inconvenience I was causing her with having to speak on the phone regarding the feedback and concerns I had. Your company will only grow with feedback regardless of type. Her irritation with my concerns was uncalled for. The conversation quickly became heated and I can admit I could have handled better as well but the lack of professionalism on her part was ridiculous. I did not expect it at all. In the end I was given a 10% discount. Again the moving team was friendly, so much so that I questioned whether to share my experience but there are opportunities stemmed from valid concerns.

They did a decent job in packing and an excellent job in moving. The moving guys were very professional and did a great job. The packer did a good job until the last day when she had to send someone else. They missed a bunch of items in a closet upstairs. Pictures from another room were missed. A couple of items from the pantry were also missed and I ended up boxing myself. I was also told all the tvs would be boxed, but only 1 out of 3 was boxed and it wasn't even the largest tv, which i would have preferred that one be boxed. Overall an ok experience.

Called them last minute and they moved my appliances 2 days later. Very professional, friendly and did a good job. Thank you!

We had a slight scheduling conflict but they worked it out and we made the move! The guys were great and had to work hard to take apart furniture that had been in place for 50+ years. Great attitudes. Wish everyone showed up to work like this. Thank you for your help.

Our movers Mike, Malcom and Dom did an excellent job. All of the furniture, storage bins and belongs made it through the move with no damages. This crew worked their tails off packing the truck as we had no space left. This crew took extra care to wrap any item needing the extra protection. Would use again, highly appreciated and recommended. Thank you!!