Western Van Lines

Worst moving company. They lie, they overcharge you, damage you belongings and don’t pay anything back. Rude and unprofessional. Use any other moving company. I wish I would have paid more attention to the prior reviews. Terrible not sure how they keep getting away with scamming people. They need to shut down.

So many of my stuff has been damaged and lost and no reply back for insurance claim and its been about 6 months.

No details on delivery and unprofessional

I wish I had done more research. A broker will set you up with this awful moving service. Beacon is the broker and is no longer available via a website. Western Van lines did not do a walk through and lied about it. The person in charge of our move in St. Louis, Rodney, argued with me about many of the things I was moving. Very confusing and unprofessional. It's a move don't understand the. They got high on their lunch break - so St. Louis. It took nearly 3 weeks beyond the date we set up for delivery for our belongings to arrive in Virginia. If I had the means and the money I would do more to make sure this company went out of business. Awful employees, awful service. I could NEVER get ahold of anyone. Broke an old table - still haven't heard on my claim and it's been 4 months. Everything about this company is AWFUL.

I was grateful I got my possessions at all but they gave me no notice before the unloaders arrived. Calling or emailing customer service was a lesson in futility. Most times I was on hold for 15 minutes then it went to voicemail. I didn't get a call back leaving a voicemail half the time. Email responses were short and not fully informative. Several items were missing like a whole box of clothes, a coffee table, a printer, and a tv leg. The best they could offer me wa a settlement claim. I will not use a van line or interstate moving company again. A few different companies and several people were involved from the broker, the loaders, the drivers, and the unloaders. one didnt know what the other was doing and I didnt really know who to even ask. Not to mention the cost ended up beng twice what they quoted and very costly. The movers were efficient and mostly careful with my items but there were a few things broken and of course missing. And there was damage done to the hardwood floors in my new property during move in.