Westlake Self Storage

Great friendly customer service! We needed a second storage unit and I called and arranged a second one over the phone and they found one vlose to our first unit! We went in and signed the next day!

Seamless, easy to set up. Manager was very straight and kind. Explained everything and was just a clean easy process. Would recommend to get a storage unit with them. Just needed to keep some boxes and furniture. There is a gate, easy code.

The units at Saint Florian Dr, Waldorf, MD are well maintained and the staff is awesome. There’s two gentlemen who works in the office who goes above and beyond with customer service and caring for the grounds. They’re very knowledgeable. Security surveillance is good. The staff should be given more of an opportunity to make decisions to help in improving services. Great job staff!!!

This is now my third time needing to come to your Google review page after already having to deal with this issue in person. The payment deadline I was originally given was incorrect, and I have yet to receive any direct follow-up to help fix my account. I’ve spoken with employees who have shown little to no concern about this issue, and it seems the only way to get any response is by leaving a Google review.

Your employee gave me the wrong payment deadline, and now I’m being asked to pay extra due to a mistake on your end. This entire experience feels like a disrespectful disregard for my hard-earned money and loyalty to this company. I’ve been emailing and requesting to speak with higher-ups since day one. We are now in the third week, and I still haven’t received a call or email back. At this point, I believe a discount on my account is warranted due to this hassle.

Please correct my storage quote and reach out to me immediately to resolve this.

My experience with this storage company has been great sofar.