Willamette Express LTD

The crew at Willamette Express did awesome! They packed and loaded my items very efficiently, all valuables were delicately wrapped in padding and labeled clearly on the boxes. My items were taken to their Indoor warehouse for storage, any time i need to get to my items i just give them a call! Hassle free & Efficient! i will use Willamette Express for all my moving needs ?

My husband and I hired this moving company for our move from Oregon to Florida in January 2024. The representative Darren Siegel seemed knowledgeable, and we decided to go with him. We were told we are getting his 'A team' for our move. On the day of packing, the team came and I took them to each room and gave clear instructions. For example, I put the floor heat register covers in a corner and told them not to touch the pile, I was leaving them for the new owners. They did not take down the TV or the large mirror from the wall, said the team who will actually move our household is responsible for taking them down, not them, who are doing the packing. They also did not pack the glass top of the kitchen table. On the day of pick up, another team showed up and said, it was the first team who was supposed to pack the TV and the mirror, as well as the glass top. This team agreed to pack the remaining stuff, although their job was just to load up the truck. In the process, they found out some of the closet drawers were not emptied. Fortunately, they had some packing boxes, tape etc with them, so we used their materials to pack the left over items.

Our things stayed in a climate controlled storage facility in Florida for almost 4 months. We got them delivered after we moved into our new house. My husband supervised the transfer every step of the way, making sure nothing is left behind in the truck or in storage.

As the unpacking started, we realized that a good 10-12 boxes were not labeled. So, the movers could not drop them off in the correct room, everything was dumped in the middle of the living room. Several of the other boxes were mislabeled, like cook ware was found in boxes labeled as tupperware. We had an antique Egyptian chandelier that had several pieces broken, a Tiffany style floor lamp had its stand missing, an office desk lamp was not working any more, an antique Indian side table was unscrewed for packing, but the screws were misplaced, so the table could not be put back together, a console table had the drawer pulls removed for packing, those were missing, and the glass frame of one of my certificates was broken. In addition, they had packed the items I had asked them not to, so it cost me $100 to mail the heat register covers back to Portland, to the new owners

We contacted this company, asking how they would like to compensate us.........NO RESPONSE!

The move cost us 19K, for a very subpar service and zero accountability. Do Not use this company for your move!!

Willamette helped us with our move recently and I couldn't have been more impressed with the crew and how accommodating John and the office staff was getting us scheduled during the ice storm. Without Willamette Express we wouldn't have known what to do. They were friendly, personable, and extremely efficient. Next time we have to move we will be coming back to this company!

We could not be happier with the results of our recent experience with Willamette express moving company! They were professional, responsive, reliable, and punctual. Communication was also outstanding.! Mishka and Antonio were the bonus and the best part of the overall experience! Their performance, care and concern for our belongings and need’s were met with due diligence and respect.! If you want a no stress, effective, efficient moving company to get the bang for your buck, hire Willamette Express.!!!