Willamette Express LTD

Highest of quality service, friendly people, big smiles.

I used this company twice. They showed up on time and fast packing skill. Honest workers. Thank you.

Picked up our items on a Thursday in Oregon told us they would be delivered to Arizona by Monday, in December we left town on Wednesday our items never showed up until February we had to live in motels with no clothes hardly at all I took two pairs of underwear with me two shirts two pants two socks had a lot of washing to do because of their lies to us they put all our belongings in storage which we didn’ authorize to do they crushed over 100 boxes. We left town for Arizona in the last of December, very unprofessional people some items were broken that were moved by these people that I did not double box, crushed every box that was there some items were left behind, they had to return for them they knocked over a brick column where they were being stored dropped oil over a quarter of a mile down this driveway that was paved, they were not to block the road for the neighbors when they returned to pick up items, they blocked the road and were not allowed down the drive any more because of damage done previously buy them, some of our items never arrived they just disappeared, we can’t say they were stolen because we never saw this happen, they just disappeared the person in charge of this fiasco is mentioned and is named in a previous review by someone else they turned our property over to National Van Lines another company that I don’t know if they damaged our property and will never will I use them again ever. This is the first and only company I’ve used to move our belongings.11 moves we’ve made and these people have soured me to the point I will never use them ever again and I will not give them good references to anybody. Our property disappeared and broke a lot of it and what did show it showed a month after it was told to us to be there. I hope anybody that reads this review will never hire this company ever because they are very very bad because we did not want to pay them extra they wanted several thousand dollars over the price they told us to begin with and they held our property hostage. I don’t understand what is wrong with these people. Please be very cautious of any moving companies that are out there if they have a bad review of any kind do not hire them. I forgot to mention that some of my tools end up in Phoenix on craigslist and I forgot that I engraved my drivers license number on them so I wasn’t able to take the police to retrieve them until it was too late

Willamette express just returned a comment to me expressing they are sorry of the experience we had. Isn’t this a little too late three years after the fact. They are a worthless company and I hope nobody uses them anymore

Edit 8/3/24 I reached out as requested, but received no follow up as expected.

TLDR - Do not use Willamette Express under any circumstances, most especially if Spencer is your estimator/agent. The entire purpose of hiring movers is to reduce stress and give you back time. Willamette Express and Spencer saw that the opposite occurred.

My experience with Willamette Express was, without hesitation, the single worst customer experience I have had. We were sent to them through a nation-wide logistics firm. We had the local agent Spencer out to our home to see the site and provide a moving estimate for the home as well as an off-site facility. Our home was on a small access road with wires, so we knew a shuttle truck would be required to get items to the semi and specifically requested it. We paid for packing services as well.
The day prior to the truck arriving, the packers arrived to pack. They were polite and fast, but it became clear that the speed was due to the atrocious state of the packing. What we did not know is the depth of the failures. One box had (I am not making this up) a pizza stone laying on top of a sledgehammer among a number of other yard tools with absolutely ZERO paper or padding. A computer monitor was packed in a box that wouldn’t even MOSTLY close, and also had zero paper or padding. Several thousand dollars worth of speakers were thrown into a box with ZERO paper or packing. They are, predictably, gouged and cosmetically ruined.
The driver called the day before loading to confirm the details. He had not been told about the site. He had not been told about the need for a shuttle truck. He had not been told about the off-site storage. Spencer was called on-site to remediate the issue and bring more materials but tried to drop off a couple of boxes and leave. Once forced inside to speak with the driver and myself, he was dismissive, showed no interest in helping, and left as soon as he could. He called back later at my request. I told him the packing situation was being handled by the loaders (NOT Willamette Express associates) but that a significant customer service issue remained. He said, and I quote, 'Your feedback is noted and I hope your day gets better.' After that, he simply hung up. No apology, no ownership whatsoever.
One would think things had reached their zenith, but it seems that despite our selling/offloading several hundred pounds (including a sectional couch) AFTER Spencer provided his estimate, his original 8500 pound estimate was off by over 4000 pounds. I am currently working to address this colossal failure as charges are based on weight and the customer is responsible for actual weight with no deference to the estimated weight. This makes sense presuming you have competent estimators. We had competing bids, and selected this bid based on the cost. This was clearly a predatorial bid attempting to do exactly what happened. We’d pick the lower bid, be locked in, and just eat the difference. As soon as the bid was agreed to, Spencer was a ghost.
The nationwide logistics firm has stepped up and offered a resolution to address Willamette’s failures. We paid for a moving service to save time and stress, but Spencer has ensured we have had exponentially greater stress and been saddled with several hours of my time now needing to be devoted to remediating this issue. Between the claims process and ensuring something was done to address the utter failure in execution, I'll still need to spend additional hours, but at least that’s procedural.
Do not use Willamette Express. We were directed to them through a quote request via a nationwide moving/shipping firm with whom I worked to reach a very fair outcome given the situation. People rely on these moving services to offer stability and ensure they can continue for all manner of reasons. It is my goal to do what I can to ensure no one has to endure what I've just gone through. Seriously, never use these folks.

Thank you, for the top notch service! We have used Willamette a few times and have always had professional service. We would recommend these guy's if you are looking for a reliable moving company.
Keep up the good work!