Williamsport Moving Co.

This was the first time we used a professional moving service and we were extremely pleased! The packing and moving crews were great! The office staff was helpful and very responsive. Thank you Williamsport Moving Company for exceeding our expectations!

From the beginning, I had a bad feeling about using this company. The very first call I made to Jack McKernan -- the President and General Manager of WMC -- was lackluster all around. His tone of voice suggested he would rather walk into traffic than speak to me, and it did not improve over the consecutive phone conversations we shared.

We scheduled a visit with him so he could quote us for the quick move from our house to a storage unit. He arrived on time, but when I exited my home and said 'good morning, Jack!' all I received was a flat stare in response. He once again gave the very distinct impression that he did not want to be there. My overall impression of this company is that they do not want business, but we'll get to that shortly.

Before he even entered my home, I warned him that it was in a state of disarray due to being in the middle of packing. Again, he said absolutely nothing.

By now, everything was already uncomfortable and awkward, so I tried my best to explain what was being stored as succinctly as possible -- at that point I just wanted him out of my house -- and the visit ended.

Later that afternoon, Jack called me back to report that 'we can't do your job, we just have so much business right now and unless an extreme clean up happens on your part, my guys will just get in the truck and go home when they show up.' Honestly, it was no skin off my back because I had already decided to get an estimate and had done a tour with another moving company earlier on simply because of Jack's singularly awful customer service.

So, to paraphrase:

1.) Truly horrific customer service. I sincerely hope Jack doesn't speak to all of his customers in the same way he spoke to me.
2.) Total lack of regard for anything I said about how our packing process was going. His lack of simple logic lead to him losing out on my business and this negative review.
3.) Honestly, I'm not sure he heard a thing I said to him the entire time other than the address. He simply refused to engage with me on a basic human level.

I should have gone with my gut instinct and not wasted my time, or Jack's time, and you should too, because Jack will definitely make you feel like you're wasting his time. Do not use Williamsport Moving Company. Find someone else with better people skills and better understanding of how the moving process looks in various stages.

Always helpful for quick reliable highway repairs.

Not exactly sure where to start with this... I was looking for an organization to assist me with picking/moving my family.. I got in touch with Williamsport Moving Company and at first, was extremely pleased with the price and the service. After days pass, the frustration began... to keep it short... not only did they give me a quoted price and it came in over $2,500 over the price they initially said, they took my belongings... broke a good amount of them... and my delivery was over a week late. From the original spread to the delivery date was unbearable with no communication outside of me being a nuisance trying to get our stuff.

Please do not use these guys. They don’t care about you or your things and are just trying to get business. Overpriced, unprofessional once they were wrong, and after the fact I got feedback from other people about how they got the same unprofessional service.

Hope this helps in your future choice.