2894 106th St Suite 110, Urbandale, IA 50322
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Horrible experience. They damaged my thermostat during the move. No big deal. They put on a new thermostat and it does not work. Contacted them to fix the problem and they said it was not their problem. Don't recommend!
Joel and Steve did great. We will definitely work with them again!
Second time I’ve used You First Moving and both times the experience has been great! On time, efficient and careful process. Their moving staff are excellent and very experienced.
This is a rewrite of my original review.
The workers were very pleasant and efficient getting my home packed up. I had six workers and two trucks, so it was a fairly large move. The total bill was less than expected because of how quickly they got the work done.
When unloading, everything went smoothly until close to the end when I was told the boxes I marked for the basement may not fit there. I requested that those boxes marked 'heavy' specifically be moved to the basement and the rest marked basement be put in the garage. After a whirlwind of boxes being moved in while I had to step away, I did a walk through, assuming boxes marked for specific locations made it to those locations.
After the workers left, we discovered several boxes that never should have gone to the basement actually there, and nearly half of the boxes marked 'heavy' in the garage.
Many of the items that could have fit when I specified they go could not fit because of the haphazard way they were put in the spaces (i.e., large open gaps between stacks of boxes or furniture). Looking back, most everything could easily have fit in the locations designated if more care was put into placing things in a more orderly fashion.
While I could not be in all places at once to see things put in places they never should have ended up, I clearly marked most everything as instructed by Eric, and was disappointed to find items in such odd places, clearly marked on top and sides.
(I did email the company about these issues after the move and received no explanation for this. I am aware that things can get chaotic during a move, but also that there is an expectation that items will at least get close to where they are supposed to go)
Regardless of these small annoyances, I was very impressed by the professionalism and the care taken of my furniture. Everything was wrapped carefully in moving blankets and shrink wrap. And stopping to pick up items for my wood shop at another location was a plus as well.
Thank you for the move!
Great moving company! So glad we hired these guys!! They were so easy to work with. Professional, kind and worked in a timely fashion!! Strongly recommend!!