Zippy Shell

Zippy Shell made my local move a breeze! Their efficient team packed and transported everything safely. Highly recommended!

HORRIBLE SERVICE. Long distance move from LA to harlem NY. The company is not upfront with their extra fees. We were supposed to have our stuff delivered today between 9am and 12 after it has been seating in a warehouse for about a week. The movers called to confirm and let us know they were on the way to get the stuff. Then, just about an hour after than zippy called to cancel the delivery. We have been leaving on the floor for about 10days now. With all the surprise fees we got, this was the most painful. The lack of clear communication from zippy is the most upsetting part and now we are left with the only option of hiring our own movers to go get our stuff.

I used them for our recent move and initial drop off of the container was HORRIBLE first off they did not call to see where the container would be dropped off and proceeded to say the “only place” was taking up 4 spots because they did not load the container on the truck correctly. Was then told if I needed to put it else where they would have to come back another day.. obviously not an option when you are moving soon. Then I got charged a fine from my apartment as a result of the container taking up multiple spots. I have called multiple times to get the fine refunded and was told there was nothing they could do and it was not their fault. So screw this company and I would have rather used pods. Do not book with them.

This was an absolutely horrible experience that added stress and uncertainty to our move. None of the original details were accurate. We were expecting a call from Zippy shell/the container on the websites, so we planned accordingly with our neighbors and when the pack-rat driver arrived, he pulled out the cable lines from our neighbors and then would not position himself in an appropriate spot until we pleaded with him and gave him cash. THEN the shell was not picked up the day that we were told in fact it was picked up two days later which delayed our move, upset our neighbors, and cost us more money. THEN I was told the shell would arrive at our destination in 10 - 12 days. However it took over a month and every time I called to find out where the container was there Zippy shell representative had no idea and told me she would email me that evening with details. It took 4+ of these conversations to finally figure out where the container was. I am beyond upset with this service and I will make sure to write reviews and tell people that I feel scammed and taken advantage of. This is not the way to do business.

WORST COMPANY, DO NOT USE! We are moving cross-country and booked our zippy shell well in advance. We were supposed to get our zippy shell delivered to us yesterday. We got a the day before confirming they would be here between 10:30-11:30am. 11:30am rolls around, no one is here. We try calling zippy shell, we are on hold for an hr and finally put our number in the 'call back list' for them to call back. While we wait, we find out they use HireAHelper so we call them. We sit on hold for another 30 min...finally get someone on the phone who is able to get a hold of our driver. We find out there was a 'problem' with the moving truck and he wont be here until 2pm. Ok, 2pm rolls around, still no Zippy Shell. We call the driver (bc I had made sure to get his number) and he says he doesn't know who told us 2pm but he wont be here until at least 4-5pm AND WITHOUT OUR ZIPPY SHELL! He says that he is in a regular moving truck with another customer right now loading their stuff. He says he couldn't fit the zippy shell in the truck so now they want us to inventory all of our stuff (3 bedroom house w/ basement), load it onto this moving truck (with other customers belongings on the same truck!), he would drive it to some location, unload our stuff and then reload it onto a zippy shell. This is NOT what we were told we were getting. We were supposed to get our OWN shell, load it ourselves, make sure everything was packed appropriately and lock it OURSELVES. We FINALLY got a call back from Zippy Shell after calling a second time at 2:15pm. Shaniqua told us they have no way to resolve this for us and they did not have a reason as to why this was occurring just stating that 'loose loads' sometimes occurred and there was nothing they could do about it. We told them this is unacceptable and asked if they could deliver our OWN shell tomorrow. We were put on hold for another 45min and then told they would call us back. We got a call from our driver an hour later saying that the move had been cancelled on his end....at this point we STILL had not heard anything from Zippy Shell. WE ARE MOVING CROSS-COUNTRY AND HAVE A HOUSE FULL OF BOXES!! We now have to rent a 26 ft moving truck, tow one of our cars behind it and then drive our other car separately cross country... thanks Zippy Shell for royally screwing us over! We DO NOT recommend using Zippy Shell as they are completely unreliable and do not deliver the services advertised!