Zippy Shell Of Central Florida

Very professional and all of our expectations were met.

Impossibly to get ahold of. The container has been sitting in our driveway for over 6 days.

Unlike our move with Zippy in 2016 that went great, 2022 was disastrous. Damaged and gouges to furniture, dirt and metal shavings on our mattress, crushed boxes and bins. Called 2 weeks ahead to schedule a delivery date and wound up being 4 weeks until movers were available which was highly inconvenient. Zippy this time, not recommended. One positive note. Our moving coordinator was friendly and enjoyable to talk with and rates 5 stars. But that was it. I made a complaint after our move without any response.

We moved from Jessup MD to Jacksonville FL, this July 2022. The Moving and Loading company, Zippy Shell/1-800-Pack Rat hired to do this was very unprofessional! I contracted for a 2 Bedroom Apartment move, we really didn't have quite a 2 Bedroom Apartment. As one Bedroom was sort of a Office with Computer Desk only. Well I sent Zippy Shell/800-Pack Rat which is one and the same company, my Itinerary. Listed King Bedroom suite, Admore, Dresser and Bed, 27 Plastic Tote containers, Living Room furniture: Leather Recliner Sofa, Love Seat and Recliner. 2 Bicycles and some clothes.....We painstakingly, shrink wrapped and Bubble wrapped Everything! Well, upon arrival of the Loading company..two young men showed up. After about 30 minutes into the move...One of the Loaders, advised me that Zippy Shell's container was too small for my Household belongings. I was upset and frantic as it was two days before my deadline to vacate our Apartment. I called Zippy Shell and Pack-Rat, I was told I could either purchase another $3,000 container or Cancel the move. At this point they figure they have you over a barrel. I promptly hung up and notified my Wife, that we had a Major problem! She also called Zippy Shell and got the same business. We prayed and continued with the move. I took pictures of how the Loaders just basically threw our Precious Household items into this container! I also called and emailed both Zippy Shell and 800-PACK-RAT, of this situation. Well needless to say, we had to give and throw away about half of our belongings. The packed the Sofa and Loveseat, Main Bedroom furniture, 23 of the 27 plastic Tote containers, and our two TV's a 72 inch Vizio and a 60 inch Samsung flat screens.
Well, our Household items did get to Jacksonville Fla, within a week. But....boy Oh boy, when the driver of the Zippy Shell container pull up. The Supervisor of the Unload, knocked on my door and had me identify myself. Asked me to bring my camera or phone to view my container as he opened the truck doors. Now, at this point, the Zippy Shell Container is still Locked with my padlock on it! So, from MD to FL, no one had been able to access our property. But everything in the container was tossed around and smashed into other items, the MD Loaders had packed the plastic containers on top of our Dresser and Admore, they had crushed our TVs' which were in TV moving boxes and Shrink wrapped. Our Bedroom Dresser and Admore were crushed and broken. Our Living Room furniture was damaged, both the Sofa and Loveseat! Computer damaged, Pictures and Artifacts damaged! This was a Total NightMare!
We took dozen and dozen of photos of the damage which still in the Locked Container and after the Unloaders unpacked the truck. The Unloading company took their own pictures as well, as they did not want to be accused of the mayhelm of a move!
Again we promptly called, emailed and submitted a Damage Claim to Zippy Shell/800-Pack Rat and after 3 months, they wrote back with a Sorry about that, it's not our fault, Dear John letter! Well over $1,600 in damages done, and now the $15 Million dollar a year, Mother and Sister companies both refusing to pay for the Damages!
WARNING!!!! WARNING!!! DON'T USE ZIPPY SHELL OR 1-800-PACK-RAT!! The company name is for Real they are Really RATS!!
We are going to seek Legal Civil Suite against both companies. Both because of our Precious Household items being Damaged and because these companies probably get away with this all the time. Hoping that Customers will just accept the damages and never challenge them to Pay for the consequences of their companies actions!