Zippy Shell Of Central Florida

On 7/7/2022, I booked a zippy shell with the promise of it arriving to my driveway for loading and unloading for our cross country move. They were unable to drop it off which resulted in me having to rent a uhaul for $161.31 and gas for $50 to transport the items to their facility and load the items myself at the facility. I was not offered reimbursement for these costs. I was told then that it'd be okay once it gets out to Florida that when it arrives they'd call me. I did not receive a call on expected arrival day. On 8/5/2022, I called them asking where it was at and that's when I was told it arrived. I asked for drop off immediately as it's already running late. They tell me it will be an additional week possibly 2 weeks for drop off. This is resulting in us acquiring another uhaul for $89.50 and gas for $30 just to get our items. I then showed up after spending this and now they are refusing to give us our items. I am beyond livid. I need my stuff ASAP! I am seeking full reimbursement for truck rental, gas, and initial transaction due to services not being rendered as initially promised resulting in additional money and time spent. Along with my stuff being delivered ASAP to my address.

Never called me back after more than three phone calls

Our things were suppose to arrive today which was the the latest estimate. Now they are “delayed in transit”. Also, plan on an additional “storage charge” of over $200 in addition to your quote even if you want your things shipped ASAP and don’t require shipping. The sales teams do not properly explain things. Our items were picked up on the 10th and they are nowhere to be seen. If having your things on-time is important, go with someone else.

Very unprofessional and broke furniture and when I filed a claim nor response since August 2021!! Kept calling and they kept saying someone will call back and have resolution! Very poor customer service and CEO and all executives should be accountable for all the facilities and EE's poor service ! WOULD NOT RECOMMEND ZIPPY DBA PACKRAT!