Zippy Shell of Greater Des Moines

All of my fragile stuff was handled with the utmost care and moving blankets weren't used sparingly... they made sure everything arrived safe, on time, and they went over the top to ensure I had an exceptional experience. Thank you Michael and Todd.

If I could give zero stars I would. They will add on charges multiple times, and if they tell you your items will fit in one or two pods, do not believe them. Only half of my items from a one bedroom apartment fit into a pod. My parents rented two for their three bedroom house and could not fit multiple furniture items in them. The movers did not show up with a lock for my move or my parents move, so our items were unsecured for WEEKS. When I called to complain the day the movers at my origination location arrived I was told the keys would go with the lock that they would put on when they arrived. When it arrived at my destination location, there was no lock on the pod. My stuff was 100% unsecured sitting in a warehouse where any employee could get to it for 4 weeks.

My stuff was also delayed by two weeks, and during that time gas prices went up, so they charged me an additional $120. Then when my stuff was finally delivered two weeks late, they tried to charge me an additional $150 for the address being far from the warehouse, even though the address never changed. I have almost $300 in damage of items as well, which means so far on top of the $4,330 moving fee and $189 storage fee, I've paid an additional $570 in damages all caused by the company. I've filed a complaint with the BBB and a fraud charge with my bank because I explicitly told the customer service representative that they did not have permission to charge my card for the additional $150 mistake that their employees made.

RUN. Far and fast! Whatever you do, don't use Zippyshell.

BEWARE! DO NOT BOOK WITH THESE PEOPLE!
I scheduled a long distance move with Zippy Shell and my unit was supposed to be delivered today. At 3 pm, I contacted customer support to inquire about the delivery time. Their representative informed me that there wasn't a pod available in my area and that the local franchise had no record of my move. They refused to transfer me to upper management and every time I called their 800 number, I was routed to ONE person. ONE PERSON FOR AN ENTIRE COMPANY. He told me that my issue would be resolved within 24-48 hours. He treated the entire situation with complete apathy and acted as if breaching their end of the contract was typical for Zippy Shell. Finally after hours of back and forth with him, I was told that it would 'most likely' be delivered tomorrow but not collected until June 5th. At this point I am already at a loss of $500+ for movers, my items will be sitting on the side of the street for days while I am out of state, and none of their management have contacted me about making this situation right. DON'T WORRY THOUGH- They made sure to charge me half of my quoted rate [$1575] on time though! AND NOW I'M SUPPOSED TO TRUST THESE PEOPLE WITH ALL OF MY POSSESSIONS!? Unbelievable.