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The movers that Montana Transfer and North American Van Lines brokered to move me showed up to my house five days later than the agreed upon date window. I was not made aware of this until the first scheduled day that I was supposed to be moved. The day of the move, the driver showed up 5 hours late. I spent an hour on the phone with Shannon in North American's Customer Service department. Although she was polite and understanding, she could not help us. Communication, performance, and professionalism exhibited by Montana Transfer was poor. We will likely be filing a formalized claim against North American for the delay hardship we endured, directly resulting from MT Transfer's incompetence. The $200 rebate offered as compensation for the delays incurred is not acceptable.
Great Service, Great Crew, Great Move. The Rocky Mountain Moving company was pleasant and easy to work with from the initial consultation all the way through the final delivery of our items. They took extra care while packing the items and loading them on the truck and additional care during delivery. I would recommend this company to anyone looking for a great moving experience!