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These guys are scam artists. They showed up on day of the move and increased my cost by roughly $5,000. They loaded my possession on the truck and threatened to not leave NC until I paid. They billed my by the cubic foot, and overbilled me by almost 1,000 cubic feet. At delivery I got in the trailer and took pictures and videos to prove they over charged me. They also subcontracted the movers at delivery, and only paid them for four hours of work. So my items were just dumped in my garage in stacks instead of placed in my home as promised. They are scammes, so not use. Would not recommend.
A tremendous job done by the packing and moving team on our move from Charlotte to Atlanta. Mindy was upfront and transparent in her cost estimate and followed up in a friendly manner regarding her bid. Throughout the process when we made changes to our move she quickly and efficiently handled them. It was clear throughout the process that she knew her job well. Importantly she didn’t overpromise and explained everything thoroughly. Much less “salesy” than any of the other bidders for the job - made me feel like I could trust her and your company. Margaret did an exceptional job at handling and following up on all the details of the move. All questions were answered promptly and coordination with the movers, packers and disassemblers was flawless. She clearly outlined the process to me and delivered as expected. She quickly followed thru on everything that was asked of her and made the logistics of the move easy for me. Dave was the most courteous and polite packer I’ve had in all my moves. He effectively managed his team and clearly had experience in getting his job quickly at a high standard. I don’t believe anything packed was broken in the move (at least as of this email)! Heath was by far the best mover I’ve ever had. He cared about doing the job right. He attended to every detail and made sure we were happy with everything he was doing. He managed his crew extremely well which resulted in a much quicker move than expected. On that note, not only did he call ahead but in talking with him he asked if we wanted to be moved in our Atlanta home the next day. And we did - and he did it. Awesome mover! While this was my first non-corporate move, this move was completed better than any of my corporate moves. Berger should really be proud of their organization. They made it an easy move for me and my family.
I was asked if I needed boxes and told them I did. They never brought them despite multiple people saying they would all day of my move. First it was the movers who would bring them, then someone from the office was supposed to with a 2 hour eta. When that didn’t happen, I talked to a manager who apologized and promised the boxes, but still never got anyone to bring them. With all of this runaround and lying I will never move with them again. Update: Upon seeing my review, the director of marketing reached out to me and offered an apology and a credit for my trouble. I appreciate that and hope my moving experience was just a fluke.
Very happy with the service! Crew was on time, professional, taking great care to pack our possessions and deliver them safely to our new home. Company shows they care by having an area supervisor come by to check on the team while packing and received a follow up call after the move to ensure we were satisfied. Highly recommend Frank and his company to anyone for their next home or office move.
This being our 14th relocation in 35 years we have reasonable expectations. This company failed in most every category in what should of been a stress free relocation. Our household goods were placed on 2 separate trailer trucks with NO notice until it was too late. One would assume that the homeowner would be advised so that “essential household items would be placed on the first truck with the non essential household items on the truck not being delivered until 4 full days after the first. Our coordinator was MIA or just avoiding having to have the difficult conversation. It’s been 1 1/2 days and I finally was able to contact the company to find out that the second load is now sitting in a warehouse waiting to be loaded yet again onto another truck. Again no communication from coordinator. The good news is all my Christmas decorations, storage items,patio furniture, bicycles, spare bedroom items will arrive on time. I do believe they call this “Bait and Switch”.