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If I could post a zero star review I would absolutely do so. I have never dealt with a more disrespectful and inconsiderate company in our over 10 years as a military family. We moved into our home a month ago, but could not get Merchant movers to even do our delivery until now (a month later). Merchant movers dispatch failed to communicate with us to let us know when they would deliver our furniture and household goods, despite repeated attempts on our end either personally or through TMO to get in touch with them about scheduling our delivery. When our furniture finally showed up, they told us that they would be leaving all of the furniture and boxes at our house, but that they would not be back to unpack it for two days. Now, despite repeated attempts, we cannot even get them back to unpack and take away the moving boxes at all. When we contacted their dispatch to try to get someone out here, the dispatcher told us that Merchant would not lose their military contract over an unpack and that they would show up whenever they wanted. Military moves are extremely stressful, and to be treated like we do not even matter or deserve respect is completely unacceptable. I would not recommend this company to my worst enemy.
This is probably the worst moving experience that I have ever had. There were probably eight to ten guys that showed up. They were moving everything so quickly that I could not watch as to what was going on. After they left I have continued to find things they banged up and ruined so much of my furniture, pictures and other items. I am just sick to my stomach. I am going through a terrible separation and have no money to replace it repair the destroyed items. I had to help my husband move to his new home and he used Two Men and a Truck they were so conscientious and took care of all of his items. I am so sorry that I did not think of using them for my move. If you want your items to arrive at your new home in good condition please do not use Fidelity Movers.