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Both of their facilities in Newington are unsecure even though they have 24 hour access. There is no fencing around the units or access gate so anyone can drive in. There are cameras, but that makes no difference. There have been at least eight break-ins in the last month, where customers stuff has been stolen according to the police department. There was a breaking two days ago to a customers unit. I do not recommend using The storage facility and if you do you are doing it at your risk being broken into. The staff are unfriendly and have threatened people. I also have reason to believe that some of them may be involved in the break-ins or are using people to facilitate the break-ins.
This place is horrible they lie to your face saying your bill is going to stay the same . These people are never there they put a sign saying be back in 20 minutes and takes 2 hours and they charge you late fee if you're a day late . My bill went from $109 dollars to $147 for what it's not like you guys got heat or electric outlets . I'm a unsatisfied customer this is not right I'm very upset they should of told me from the jump that my bill will go up from time to time than maybe I wouldn't be so mad be honest
All of a sudden the rate doubled from 105 to 220.