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From the moment the drivers showed up to my apartment, we knew this was going to be a subpar experience, and not the way anyone should feel as they are moving to a new place - ESPECIALLY WHEN PAYING TWO MOVERS TO ASSIST! The movers arrived and boy, did they make an entrance! They backed the moving truck into a lightpost right in front of my building, the passenger stepped out, attempted to fix the poll by pushing it upright and then attempted to keep the poll in place by patting dirt around it. Not only are there cameras at my old building that recorded this, but my boyfriend, myself and one of my neighbors witnessed the accident. My neighbor reported the incident to the local police, and when my building super confronted the driver about this, the driver lied and said he didn't hit the poll. The driver spent over an hour outside on the phone telling someone that ,"he can't switch the license plates", attempted to dewire the light post and fix it himself, and lied to my super. The driver did not assist with my move for more than 2 hours, yet Alex P had no problem charging us for the time there was only one mover working. Naturally when the police showed up, the driver admitted to what was done. Both the driver and the passenger were handling this matter for 45 minutes, which means, no one was working! To add insult to injury, when we arrived at our new place, the driver advised us we'd be charged the $150 fee for our apartment being "more than 50 feet from the moving truck". We measured, and it's 43.75 feet from where the truck was parked to our apartment entrance. While the driver gave us $30 off because "of the time spent with the police", I spoke with Alex about the issues of being overcharged for hours worked as well as the $150 "50-feet from moving truck" fee, and he said he would look into the videos and photos that further solidifed the evidence of being overcharged. It has been two weeks since my last call with him and three emails later with no response from him or anyone else who may be competent and understands the definition of customer service. I hope this review touches a handful of people who were considering Tiger Movers to assist with their move, and helps them see this is NOT THE BUSINESS TO ASSIST WITH ANY MOVING NEEDS and would only be a waste of time and hard earned money!
If I could’ve left a 0 I would have. They tried to charge more than agreed to and they did a horrendous job packing. Broke a lot of our expensive stuff due to shoddy packing. They didn’t even use a regular moving truck. They brought a Penske rental which was too small, and charged me an extra $400 to bring a second Penske rental. They took all my stuff to New Jersey and subbed the delivery to a totally different company! Do not use this mover! Worst ever!