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My husband and I inquired about this company's services about a month ago and were told that he'd follow back up in a few weeks to see if we had made a decision. In the time in between, our cat was diagnosed with cancer and has required multiple tests, surgery, medication...and we're only half way through getting her better. As such, we decided to get a Uhaul and drive ourselves because it's more affordable. Taking care of our pet is more important than our comfort that comes with hiring movers.
Anyway, we're about two weeks out from moving and I get a call 9:24 Saturday morning from, I guess the owner. He didn't identify himself right away either. He asked me about moving and I very politely said we we decided to do a Uhaul. Immediately, he said very abrasively and ignorantly, 'Good luck with that.' I was shocked at his rudeness so I quickly countered that it was the more affordable option before hanging up. Honestly my husband and I are both thankful that he did that because it confirms that we made the right call. You don't know what people have going on, man, and when someone declines your services, say thank you and move on. Don't respond rudely. Honestly, your level of customer service this morning confirms that you have no respect for your customers or potential customers, who had you been polite, would have referred your services to other people who need them. People are allowed to not use your services. Don't be rude to them when they simply explain they are going in another direction. But, I get it. I'd probably be rude too if I was hurting for business - that's why the company has less than 4 stars on Google.
They did a great move for me
5 STARS ALL THE WAY AROUND: Michelle and Toni are prompt, responsive, just all around wonderful to work with. I am so happy with our partnership.
This is my first time hiring a moving company. It was a great experience. Dreamers Junk & Moving gave me a reasonable quote on my move compared to other companies that I researched. The crew was also quick and friendly!