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At first I had an excellent experience, they allowed quick and even free storage (for the first month). We stored a washer and dryer to hopefully give away to the community. We hired a guy to help us move the remaining dryer out of the facility. During the process of discussing the terms of the moving agreement we had an employee named Madeline lock the unit while we stood outside waiting for the mover to pull up the truck. She accused us of selling out of the unit and didn’t want to let my mover in. Nor me without my spouse - who was 10 feet behind her walking over having just borrowed an appliance dolly which was better than the dolly my mover brought.
Considering this was the last day of having the unit (after paying U-Haul around $500) for this whole ordeal of storing and transporting it the first time - she did everything she could to make it a poor experience. From accusing us of breaking policies, denying a prorate, and making us move our vehicle while not caring about another customer who stole 2 parking spots with a poor parking job. She should focus on great customer experiences and focused her efforts on the double parked guy. I’m glad we were able to donate the dryer to an elderly woman who needed it. And I’m disappointed by this experience. This is a warning to anyone who does consider this storage company.
They might be the cheapest - but you’ll pay in customer experience at this location. At least with this associate. We’ve had a pleasant experience up until this point. I only hope U-Haul figures out the priorities around customer experience and gets double parkers in front of the storage out - and doesn’t eavesdrop on a moving price negotiation from a hidden corner ?
Safe place to stay on a cold and rainy winter night when the ZOMBIE / BEANERS are roaming around.
Michelle is the best.
Half of the time there’s nobody there that is cer certified to sell you propane
Really great and affordable storages
I had a wonderful experience working with a female employee on 2/28/25. She was incredibly helpful and very knowledgeable and kind. Great experience!
They are highly recommended, good place, very clean, spacious, very good service, they meet all the expectations I look for.