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Today, I had the pleasure of dealing with Owen and Khalil (forgive me if misspelled). To say they were wonderful is an understatement! They arrived early (after calling and confirming it was ok), they were professional and fast!!! They did everything I asked them to do. Plus they were adorable and sweet!!! Their prices were very reasonable and cheaper than got junk. I have a two story house with a basement. Stairs were not an issue at all. They had everything cleared out in half an hour!! Highly recommended!!
These guys hands down were the best. They are very professional and attentive. So much that I recommended them to my Dad who will be using them soon too.
I am very disappointed with my experience with this company. What should have been a straight forward move from their storage unit to my house turned into a frustrating experience due primarily to dismissive, condescending and insensitive comments from Ted starting almost immediately.
1st, he did not disclose he was planning to charge me more for the move than our original binding agreement terms. Due to a bad renovation, my belongings were in storage with him for years (they've made 10's of thousands off of me). When they showed he dropped that bomb and said he would not unload the truck unless I agreed to the new higher price. He then berated me saying he was doing me a favor by not charging more.
2nd, in scheduling the move I specifically asked if my belongings could be wrapped and protected given renovations are still happening. He said he would not provide his blankets but could do wrapping (i had my own blankets and had rest could be wrapped in plastic). However once onsite he declared he does not wrap furniture (though he some of my pieces were in fact wrapped by him for storage). If he had been up front about that I could have coordinated with someone to ensure my belongs were protected.
3rd, when he arrived we walked through where things would go. I'm organized and had all my boxes labeled. I told him at the start where 3 large pieces of furniture would go, given thr intent to put boxes on top of them. When it came time to put the boxes on he complained and berated me and said he 'not a designer' which was a nonsensical statement.
4th, he complained about the work which he was hired to do and making me pay more for. From getting the couch to the top floor to stacking the boxes, to setting up the dininroom table, he had slock comments to make which was very unprofessional and frustrating.
5th, some items were damaged (like my vacuum) or missing pieces or had pieces undone during the move (like handles to an antique) and he brushed them off saying insurance only covers a little and he's seen people lose everything. So basically I should get over it was the underlying suggestion. Very, very unprofessional.
6th, when opening a box containing a TV which was supposedly sealed, tons of mouse dropping came out which is disgusting. How could this happen I a sealed storage facility.
I DO NOT reccomend using them based on all of above. While his movers were very nice, Ted left much to be desired.
Very professional company that is owned and operated by a knowledgeable and integral person. They went to pick up my boat from a dealer in FL. The condition of the trailer when they arrived was this:“The trailer was Surveyed, it was supposedly good.
No brakes
No lights
No grease
No u clamp on the bow stop
Not centered
Al the owner, spent five hours and held that dealer accountable to the extent possible and finally made it good enough for the 1100 mile journey. Boat arrived safe and on time. Thank you Al??