New City Moving Companies 2025

We had a driver unloaded 4.5hrs. We submitted all paperwork and asked for the 2 hr detention. Once the load was delivered it was like they just could care less anymore. I asked for an update on it each morning and the first few days they would respond 5-6hrs later saying it's waiting for approval. A good brokerage should pay what the carrier is due since the contract is between the carrier and them, and we should not have to sit and wait for their customer. Some places do this and it just is what it is. Eventually, no emails or calls were answered or returned. After nearly two weeks since delivery and a full week since the last response, I reached out to their management. I was told they don't pay until 4 hours, and are not going to pay detention on the half hour. They claimed it said it on the ratecon, it does not. The ratecon just says that it must be reported an hour before detention occurs and BOLs must be submitted, which both were done. Nowhere does it say 4 hours. IF he had told me it was denied a week ago it would have been whatever, is what it is, but I am leaving a one star review for the fact that I had zero returned messages via email or calls for a week. One of the last responses was being told I was acting unprofessionally by asking so many times. I don't know any carrier or broker that DOESN'T reach out at least daily. Had I received any communication I would have only reached out once, and the only reason I reached out multiple times is that nobody would answer my calls or emails and all I wanted was an answer to one question. So now over a 2 hour detention refusal and lack of communication, I will never haul for this brokerage again. Imagine if it had been longer or a layover, you can't trust that they will support or help the carrier because once you are at the receiver they no longer care.