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If I could leave zero stars I would. The movers never showed up. When you plan for weeks to move your entire life and have a deadline on when you need to be out of the house you count on the company to be there when they say they will. After not showing up on time I spoke with the owner and he said he had an emergency and was running late. I asked what time he would be there and he told me no later than 1:00. We waited and waited and he never showed up. We had to rent a truck and round up family members to move the entire house in only a few hours. I would not recommend this company at all! If he wasn’t going to make it then he should have told us that in the first place. That’s a terrible way to do business.
We hired this company based off of their competitive price quote and highly rated reviews. We had them move bedroom furniture into a storage unit. The positive was they moved our furniture efficiently and were hard workers. Unfortunately, I was a bit put off by the customer service aspect. Not the friendliest company to work with. We do plan to use them when we have to move our furniture to our home in a month and will update the review accordingly.
An incredible company with guys that get the job done right everytime! Always on time and customer driven! All furniture is protected and loaded with care and they provide full packing and unpacking services! They're top rated for interstate moves for a reason!! I wouldn't pick anyone else!!!
AMAZING EXPERIENCE! Thank you Ryan, Tyler, and Jeff! This was my second time moving with Big John Movers. I have a 2 bedroom apartment with a decent amount of furniture. Most of my furniture is awkwardly shaped and my new apartment was on the 3rd floor. These guys work hard and take very great care of your belongings. They moved my entire apartment from one facility to another in exactly 3 hours. When I tried to move it myself it took me over 11 hours. They also do not go slow. They try to get everything moved for you as fast as possible so that you can save as much money as possible. They are expert packers and will place your belongings where you want in your apartment. They also are willing to take tables and such apart for you. I will certainly be using them again next time I move. The first time I had used Louis, Pat, and Kyle. They also did a great job. I only had them move the furniture and not all of my other belongings. That move only took 1 hour. However, when I moved the second time I realized it was worth paying to have the crew move everything.
Ashley was incredible! We had to change moving days several times, and she made the process so easy. Right from the start, our estimate was accurate and the website. Because the website was user friendly, we could give an accurate description of items to be moved. The moving crew was also very professional and hard working. Everyone involved made our move stress free. Thank you, Ashley and crew!!!
Everything about the move was excellent. Great communication by Nick and Meagan before and during the move. Matt, Brenda, and Randy worked diligently and carefully to pack and transfer my items among 3 locations according to my instructions. Nothing was damaged. I will definitely use Planes again for future moves.