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Ashley and Pat helped me tremendously thanks for everything
Told me the box truck size, it was wrong causing me to have to lay items on side and make 2 trips.
Overall very efficient in most of their customer touch points from reservation to pickup to drop off. Very well designed app that provides a good visibility into everything. Per mile price is a bit high but overall a good option to rent moving transport.
I had called the U-haul in Miamisburg and was immediately put on hold. After 8 minutes I hung up and called back. Again, I was put on hold. I just hung up again and downloaded the U-Haul app. I canceled my reservation and after I was done, I deleted the U-Haul app. If I was allowed to give a lower rating I would.
We moved our household and vehicle from southwest Ohio to Arizona with Stacey Moving and Storage. From start to finish, our experience was just what you want it to be-experienced, professional and efficient. We knew the estimate of our move was binding, and could plan for the costs accordingly. Our final invoice proved to be even less, based on the weight of our household goods. Our personable moving coordinator kept us up to date on planning and execution of the move; she was also readily available to answer questions. Packing and loading/unloading crew on both ends of the move were pleasant, experienced and careful with our goods, and were great with our dog. Our driver was thorough with documentation and clearly communicated the arrival date of our goods. While a cross country move is stressful, Stacey made it about as simple as it could be.
Couldn't have had a better experience. On time, polite, careful handling everything. No issues. I'd highly recommend them!
Tori helped us this past Saturday during a busy morning. She handled 3 customers coming in at once and did so efficiently! We were able to check out the unit before signing paperwork, it was empty, very clean, and even has a light on a timer. Tori was friendly, personable, and thorough with giving us any information we could need. We’re grateful to have a nearby storage unit and look forward to our time with Advantage. Thank you!