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Breanne and Rae went above and beyond to help me get everything I needed for a move. Thank you so much to them
Cathy and jeffery at the Streetsboro location were amazing! Super friendly and as helpful as can be! I would definitely recommend this location!
Public library Sebring Leo was an awesome guy very helpful
They don't vet the local moving companies they work with. I regret ever using their service. It cost me over 10k to have missing furniture hardware and one less truck than I was quoted needing, and their partners, Dearman Moving & Storage, wound up harassing me on Thanksgiving day for their immediate payment, claiming they would 'file felony theft charges' if I didn't send proof that payment was in the mail that very day. They were so busy trying to collect their payment on Thanksgiving day that they were unwilling to give me any information on the claims process for the missing furniture.
I have never written a review for a company until now. BEWARE. My move was scheduled for 9am on a Friday and they called AT 9am to CANCEL the move. They said all of their trucks were out on jobs and said I could reschedule for the following Monday. No apology, no offer for a discount until I asked for one. The amount of time, preparation, rearrangement of work schedules, SCHEDULING A LEASE END DATE, and cost involved in getting a move completed on time is stressful on its own. Do not use this company.
Our delivery guys were very careful and helpful while delivering our freezer and setting it up in the basement.
No improvements that I see needed so far. Our refund (we needed to bring the van back early) came through before we left the parking lot! Very nice staff as well. Thank you folks for a great experience!