Norman Moving Companies 2020

Summary: Team was punctual, efficient, and communicated strategy very well; however there was some damage to one piece of 3-piece sectional. We needed a three piece reclining sectional moved from a second floor apartment to a single story house, this was not an easy task by any margin. Overall the experience was smooth, the movers came and inspected the pieces to determine how they would begin the process and communicated what the game-plan was very well. The pieces were quite large and it was understandably difficult to get them through the apartment door and down the flight of stairs immediately after it, they loaded all three items and moved to the new location in a little over an hour total. The issues we had were primarily due to me not fully understanding the extra insurance compared to the standard liability; due to how the contract was presented I had just signed where I was instructed and trusted that all the "ducks were in a row", normally this would have been fine, however there was some damage to one piece of the sectional. Serenity Moving had reimbursed a significant portion of the moving cost to offset this, however had I gotten the supplemental insurance it would have left a far less sour taste from the otherwise great experience. I would still recommend Serenity Moving services, however I would strongly advice other clients to consider their supplemental/extra insurance before hand.

I'm scoring our experience a 2 because items were not only damaged but broken. When I asked them about it they stated, "Yeah the piece that broke is in one of your boxes". Common courtesy to tell me it was broken instead of me asking. They removed the decorative T-rex drawer pulls from my infant sons dresser. The man commented over and over about how much he liked them and, "I put them all in this drawer." One was missing. I guess it hopped into his pocket. We haven't finished unpacking there's no telling what else is broken or missing completely. Thank heavens we didn't pay them to pack our items.