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Great company, highly recommend them! They were reasonably priced, prompt, professional and courteous. The two movers they sent out (Chance and Nate) were very professional and arrived right on time like clockwork! They moved our items carefully and quickly without a scratch! We are very glad we hired them and would use them again!
I have had the worst experience with this company. They left a deep gouge on my front door casement and on my hardwood floor. Misquoted the move time and amount. Took 100 off the bill for the damage without my being allowed approval, and told me they would be sending out a repairman. I called to schedule the repair and was told the 100 off was in lieu of repair rather than in addition to repair. I only chose this company because no one else would answer the phone, but I was expecting professional movers who would not just shove a refrigerator through a non-small door frame without looking, who would not drag a fridge across the floor. Should have had friends do the move instead, I thought this would be less damage not more.
This is the 2nd time we've used Crosstown Movers. Kyle and Dillon were efficient and careful. They were respectful to me and with my mother's boxes and furniture. It was a long, busy day and they stayed right with it. Thanks again, guys!
The movers showed up on time tho it went downhill from there. They were paid for packing and moving. Some stuff was packed, but the movers complained anyway. They said it'll take more than a day to the boss but told the customer it'll only take a few hours. Then the movers told the customer to get them cash as payment method had changed. They did not pack anything the arrangement was made to and did not use the covers. In between moving what was packed previous to them arriving, the movers decided to use the children's skateboard and football. The whole process seemed very unprofessional and frustrating to say the least.
I used them to move some things into storage while my house was being remodeled. They boxed, moved and stored my things and then delivered them back to me when the remodel was done. The guys were professional and friendly; they were also very funny. We had brand new very expensive furniture as well as some family heirlooms that were over 100 years old. I would recommend them with full confidence.