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I recently hired Ramsey’s for a move, the short version is: I would not recommend them. “Good” customer service means nothing when there are no issues, real customer service is about how well a business deals with a problem when they occur. It is here that Ramsey’s failed, even after given the opportunity to succeed. Initially everything was wonderful, the owner came by to inspect all the items to be moved and provide a much more accurate quote. The quote came out to $1575 using 4 men for 6.5 hours, materials, $60 of mattress bags, and an hour of drive time. While large items were our primary concern the only things that we were not having them move in the quote were some small décor items, and things they were not allowed to: propane, etc. Before hiring them, we asked about any discount that might be able to be applied, it never hurts to ask! They said the best they could offer was 3% on the labor, but they normally over quote jobs and would probably be done quicker. The quote included mattresses, 60+ boxes, several shelving units, a Christmas tree, and many other items which in the end were NOT moved by Ramsey’s. We rented a 6x12 trailer and moved over 3 FULL loads ourselves before Ramsey’s. WE moved 90% of the boxes, we moved the mattresses, the Christmas tree, and so many other things. Our thought was that we needed help moving big items, and if we moved over several smaller “last minute” items that always take up a lot of time during a move, then we could save a fair amount of money and make the move very quick and easy. Unfortunately, this was not the case. It started off well, they arrived a bit over a half hour early. However, 5 men showed up, this was a change to the job that was not communicated to us. One was clearly the supervisor so I wrongly assumed that there were 4 workers (that came with the job) plus 1 supervisor. I didn’t assume that Ramsey’s changed my bid to charge me more money (186 vs 224/hr). The pay clock started, but the work was slow and poorly organized. When hiring a moving company like this with good reviews I expected careful, motivated, hard-working guys. Instead only 2 out of 5 of the guys were truly this, 1 was alright, and the other two were taking breaks or on their phone for a large part of the time. Time I ended up paying for. To further explain how easy this move was for them. When we got to the unloading half of the job 80% of the truck was simply unloaded into the garage. We moved most items into the home ourselves. We did this because the carpets were just cleaned the day before and the movers were messy at the home we left. We didn’t want to deal with making sure dirt wasn’t tracked into our new, clean home, so we had nearly everything put in the garage. Is it our job to tell the workers to work harder or is that the supervisors job? I didn’t complain about them taking breaks, taking one small item at a time, walking slow, or being on their phones because I didn’t think I’d be charged for it. I figured either the supervisor would know to cut that time out of the job (which he didn’t because he was inside wrapping furniture), or Ramsey’s management would take care of it. Which they did not. They felt that because the move was completed ahead of schedule and under-budget that everything was great, the problem is they only moved 60% of the items that were originally in the quote. That quote was for 26 man hours, it somehow took 22.5, that’s only 14% less time for 40% less stuff! Clearly something was amiss, but Ramsey’s thinks everything was peachy. Our concerns fell on deaf ears at Ramsey’s, I hope this review helps you have a better moving experience with a different company. Edit* This is the only way to respond to the owner. Again the concerns fall on deaf ears here. It will be your job to manage the workers if you hire them. Concerns were mentioned to Ramsey's management immediately. Their response was to wait till Monday to handle it. Connection to another moving company, yes my wife's brother owns a successful moving company in another state. Character limit
I reached out to 3 moving companies to get estimates. I liked Eddie K from Delaware Moving and Storage the best of everyone. His pricing seemed fair and he had answers to all of my questions. He was able to give me a lot of information on how to save money on the move and he gave me 30 free boxes. The crew that arrived on moving day was wonderful, hard working and funny all at the same time which made the move a lot less stressful. My actual cost came in within 5% of the estimate. Great company and great employees!
Had a great experience! They were constantly in communication with us with updates especially as we were moving long distance during the pandemic and everything was uncertain. There were no damages to any of our belongings. Everything was packed and unpacked carefully. Terry, our driver was amazing! If I ever had to move again I would request him!
They were on time, professional, and the fastest movers that we have ever had. They handled furniture carefully and expediently! Highly, highly, highly recommended. They also seemed like really nice people.
Moving can be one of the most stressful times, and Camelback Moving was amazing at getting me to my new place. I've never hired a professional moving service before (always was a DIY or have friends help) and Nate in sales was perfect and helped get me set up for my move. On the day of my move, I received a call from the movers, Gilbert and Juan S, letting me know they finished their other move early, and to see if I was ok with them coming over early. They were fast and efficient, and well worth the reasonable cost compared to having friends help you move. It saved my back, my stress levels, and just made it incredibly easy. Thanks again guys, I'll definitely be using you for any future moves.
The movers were on time, professional, and FAST! They packed everything that wasn't tied down, lol. They moved us in, set up our bed, and even dropped off some stuff at our storage unit. Very gracious and friendly crew.