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Blown away at the fantastic customer service I received here. When another moving company failed to have a truck for my reservation they came in and saved the day. They were able to get me a last minute 8 day, one way reservation and they price matched the previous resevration I had. I would 100% utilize them again if I needed.
Delivery was on schedule and the 2 men were very friendly and courtesies. Very professional and did such a great job we tipped them.If needed we will use them again.
U-Haul did not provide us with accurate information regarding our U-Boxes, including sending us to the wrong town in an attempt to access our U-Boxes, and forgot to tell us important information, including how U-Boxes must be returned the same day if you are using movers. U-Haul made our moving experience so frustrating that we decided to throw away a ton of our belongings rather than deal with U-Haul any further.
Tim was an excellent customer service representative (at the Benner Pike location). He listened to my requirements and helped to enhance the experience with an extra day and mileage given the weather and distance I was driving. Thanks for the great service!
Take a picture of the interior of any truck you return. They will charge a $25 cleaning fee even if you clean the truck prior to returning it.
Just wanted to report back that the move-in went very well. John moved us out of our old place and into the new. Last week he moved everything out of storage in PA, drove it to Michigan, then he and his local crew of two moved everything in with no damage to the items, and no damage to any walls or floors. They were also pleasant to interact with and seemed to take the same care that I would, if not more. (protect and cover floors, walls, staircases, etc.).
Thanks for storing our stuff in your warehouse for 3 months, and for taking on our move in such trying times…
A very happy customer.
Steve
Excellent service on time delivery. Nothing was broken. Excellent communication. Loaders and loaders and driver was very good. Price was competitive.