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I used Atlas almost three years ago when I sold my home and moved to a smaller apartment community and the three men did an outstanding job. They handled my furniture and belonging s very well and I was greatly impressed. I am moving again--for the last and final time and I will be calling Monday for an estimate for a move on 12/12/2019. The young lady who came to do my estimate three years ago was very professional and she made a very nice impression.
We recently had a Navy move and Nilson moving and storage was assigned to us. Upon arrival at our new location, we were informed there was chemical damage to our furniture. I had set aside a box of cleaning and hazardous materials for my husband to put in the uhaul (open box clearly displaying 20 different bottles). The packers were a few hours late the morning of and were in a hurry to get things done. Both chest of drawers for our bed set along with a mirror to a dresser, our computer desk, and a painting have sever chemical damage. A 55inch tv is cracked and an entire wardrobe box also had chemicals soak through. While we were clearly upset, the navy was/is currently helping us get compensated for it. My anger (and reason for this review) comes from someone at the company telling our navy move claims rep that they kept having to unpack the box of chemicals because I kept repacking it to be moved. This is an absolute lie as I wanted the box moved with us so I could clean the home when we got there. They had packaged the box just like everything else. Our claims rep told us it is some of the most damage she has seen on a move. Once again, I was over the damage. We will be "compensated" and we are aware things happen. My anger comes from the lack of accountability from their office. Update in response to companies response: I am fully aware of what items can and can't be shipped through moving companies as this was not my first move That is why every chemical in the house was set aside in a clear, open box and why my husband and I rented a uhaul (out of pocket) for our 3,000 mile journey. I had no need to sneak and "repack" the materials with your shipment. I believe your own employees would be a better recipients of that list of materials you arent able to move.