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I made a reservation at the Uhaul 1 1/2 miles from my house. The day before I was to pick up the truck I was informed they did not have my truck & had to drive 15 miles (45 mins.) to pick up the truck in Hendersonville, NC. The 2 women there were not helpful and incompetent. When I got home & checked my email receipt, I noticed the contract was for a completely other truck. When I called to let them know to re-issue a new contract with the correct information, no one answered. I spoke to customer scheduling in North Carolina (also not helpful), they would not issue a corrected contract. I then called customer scheduling In Bangor, Maine who sent me a corrected contract. Bangor, Maine U-Haul was great!! They could teach North Carolina U-Haul about customer service!! Obviously, they have never been trained properly in Hendersonville! RENTER BEWARE!!
I had a reservation, but when I got there at 800 AM, they had no truck. The Home Depot employee indicated this was pretty typical. Don’t rely on Penske at this location.
Movers by the Lake did an excellent job for us! They were timely and very professional. Highly recommend!
Considering they were based out of my fiionces condo he rented to one of the sisters. And without telling the landlord he took it upon his self to use the address and all. It was not professional at all. Since someone else post was removed I figured I would add it so people know. Hopefully things change for the better but for the last 2 years really don’t look like he’s trust worthy except by the friends and family.
If I could Give 10 stars-I would ! Absolutely fantastic team! We needed help to unload a 28 feet trailer truck with 30 years worth of memories and household stuff and we got blessed with Hendersonville Bellhop team. We carefully estimated 3 hours and were ready for overtime because of complicity and amount of stuff, The Bellhop miracle team did it in 2 hours! What a relief, we could not believe our luck ! Thank you very,very much for such wonderful work and professional approach to the problems! Good luck and best wishes! Vicky/Alex Old Shackle Island Road
The team of Rodney Holloway and Tyler Allen did a good job of moving us in Hendersonville. They called, showed up on time, worked hard, wrapped furniture correctly, had good attitudes, and stayed with us till their job was done....which took over 8 hours!
Picked up a u haul trailer from this location.