Old Hickory Moving Companies 2025

Quoted price not honored, no response to emails to address issue. Property manager Susan M. was great in assisting in the absence of local manager

My general rule of thumb is to ignore 1 star reviews since it is usually someone who is just angry about something, but my experience with American Van Lines was absolutely horrible. My family recently moved across country from AZ to TN (July, 2024) and chose AVL for the move. I did a ton of research before booking and had many quotes that were much less but were with brokers.

I initially spoke with Christian Allen (who is a great salesman!) who informed me 'we will never sell your job, everyone who is involved in your move will be a drug tested AVL employee, your belongings will go from one house to the other' and so on. I specifically went with AVL because it is a large company that 'never sells jobs' and has a very large fleet of vehicles (hopefully less issues with lack of available rigs). After weeks of preparation and going over the move with multiple AVL staff, the price continued to increase starting at $12K up to $17K.

One day before AVL was scheduled to come to our home to start loading I received a call from Rett with Whistling Dixie moving company saying he was given the job and will be to our house in the morning. I followed up with AVL the next morning and was told that they did in fact sell the job to Rett but he had been an employee with AVL for 15 years 'so it was pretty much the same as having AVL do the job'.

Rett showed up with two Uhaul trucks and brought all of our belongings to a non-airconditioned warehouse in Central PHX (Christian Allen initially told me it would be picked up and brought straight to our home in TN, likely a 5-8 day turn around).

This is when everything really got bad. Ultimately, our belongings stayed in that warehouse in central PHX (July temps 110-118 degrees) for 40 days!!

I called AVL continuously trying to get an honest answer as to where our belongings were and when they were going to be delivered in TN. I was promised repeatedly by different managers including Melissa, Rita, and Theresa that I would get a follow up call but very rarely ever heard back from them. I documented every phone call I made to AVL and after being told essentially every time I called 'I would get a call back before end of day' I ultimately hired an attorney a month an a half into the move process. It wasn't until I made a police report and reported all of our belongings as stolen that I got a legit response from AVL and Rett.

4 days after making a police report and getting my attorney involved I received a text from Rett saying he was going to be at our house in TN in two days with all of our belongings. He apparently drove through the night to get our things to us.

I can say overall our belongings were in decent condition and there are not a ton of things broken. More issues with things melting from sitting in a warehouse in PHX in July.

I was initially offered $200 in compensation and this was a slap in the face after having to pay nearly $17,000 to move our 3,300sq ft house belongings. I was ultimately given $1,800 in compensation after going back and forth with AVL management and getting my attorney involved.

Overall, my experience was horrible. We slept on the floor for a total of 48 days, had only the things we brought with us across the country in our personal vehicle and ended up spending just shy of $4,000 buying things that we needed but already owned just stuck in AZ.

I hope this doesn't happen to anyone else and sincerely recommend no one use American Van Lines for their move.

Neale S.
8/26/2024

NEVER TRUST THIS COMPANY… they canceled on me an Hr before the move.

It was ok

Acted as delivery arm for LTL shipment. Professional delivery & office contact scheduling time. Unlike a few reviews my item packaged for LTL shipment. Very refreshing experience after my string of bad luck. Thanks Ellis Moving!