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Brian helped me today after I booked a unit online. I really appreciate all of his help--he made it a very easy process for getting my unit and making sure I knew how to get inside the parking area and where dollies were located.
No one was available in the office and sign on the door said returning at 2pm. I called their number and the office confirmed they would be back then/ to call if there was an issue.
Returned at 2pm and sign was updated for 30min later. Call center would not pick up. Not a great customer experience.
Marty is the best she takes her time explaining the different unit sizes and everything you would need to know about your storage. Ask for her.
Very personable family oriented business. I would recommend! Thanks for your help Tracy! Meadow Brook!
Jeremy, Claudia and Lizeth were amazing during my move! they packed everything very well and efficiently and had everything moved within an hour!! Awesome company one of the best I’ve used in the military so far!
Derek and his crew are amazing. Not only are they very professional and prompt, they truly care about their customers and strive to make everything as stress free as possible. They treat their customers like family and have their best interest at heart. Thank you!
The team was amazing and so professional!!! They took care of everything with care and went beyond all of my expectations!! Eduardo lead the team with excellence and they have such a high standard of service!!!!
Unfortunately, AJ Moving arrived at 10:30 am when my arrival time was scheduled for between 8 am and 9 am. Apart from this lateness being unprofessional, it was also a big problem because I was moving out of one apartment building into another and only had loading docks reserved for specific amounts of time. Mike in the office called and told me the movers were stuck in traffic, but when the movers arrived, they told me that there was no traffic. So I assumed they were just running late, even though it was their first move on Monday morning. Then, when I called to complain, Mike told me he would send footage of the traffic they were stuck in, which he never did. It's unfortunate that I have to leave such a bad review because they did a good job on the actual moving of my furniture. However, being over 90 minutes late with very little apology or any partial refund is very poor customer service. I would not recommend using them.