Austin Moving Companies 2025

Great Experience using CV moving. They where on time loaded everything I needed loaded and move it to new location with no issues!

If you’re looking for a company that values integrity, reliability, and professionalism, we highly recommend you choose Koncept Garage. We’ve had the pleasure of working with them for several years, and our experience has been nothing short of amazing. What stands out to us is Koncept’s continued commitment to always provide the very best customer service. We’ve seen firsthand their dedication to ensuring a successful completion of every project. We highly recommend their services.

Avoid Daryl Flood Logistics – Poor Service and Even Worse Customer Support

If you’re unfortunate enough to be dealing with Daryl Flood Logistics, my sympathies go out to you. Here’s my experience, which seems to echo the frustrations of many others.

In July 2024, I purchased a dishwasher from Home Depot, and Daryl Flood was contracted for delivery. The driver arrived on time, and the delivery itself was quick. However, later that day, I discovered they had driven over my expensive Cor-Ten landscaping on their way out. I immediately contacted Home Depot, who opened a claim, and things went downhill from there.

After some time, a claims manager from Daryl Flood (operating under the DBA NXT Home Delivery) reached out. Echoing the experience of other reviewers, I was initially asked if I had any video evidence of the incident. Red flag number one and an obvious attempt to dismiss my claim as 'not their problem.' Luckily, I did, as my yard camera clearly recorded the damage. I forwarded the footage, which resolved any question of fault. The claims manager then asked me to get contractor quotes to assess the damage and assured me they’d send someone to inspect it themselves. However, they never followed through on this promise. Instead, they rejected each of my quotes as “invalid” for various reasons which I then had to resolve with each contractor.

At one point, the claims manager suggested I allow the delivery driver to “take a look” at the damage, implying I should “be reasonable” since the compensation would come out of the driver’s paycheck. This felt like a tactic to shift responsibility onto me as the customer. Rather than addressing the issue professionally, they prioritized the convenience of their employees, expecting me to be flexible for a problem they had caused. This suggestion to “be reasonable” was dismissive and inappropriate. It’s not the customer’s responsibility to accommodate the company’s internal policies, especially with clear evidence of their mistake. I expect a professional company to take ownership and resolve damages they caused, not to burden customers with negotiating their accountability.

After enduring a month of stalled communication and dozens of emails, it became clear they were not acting in good faith. I filed a claim in civil court, though the process is slow, and a court date may take up to a year.

Eventually, I was contacted by The Hartford, the insurance company covering Daryl Flood, and was asked to provide a statement and the video evidence. The representative seemed helpful, even suggesting my claim could be settled out of court due to the reasonable amount I was seeking. That was back in August 2024, and despite my numerous follow-up attempts, I've received no further communication.

Bottom Line: My experience with Daryl Flood has been frustratingly bureaucratic and dismissive. The lack of accountability and professionalism, coupled with poor customer support, is unacceptable. I strongly advise others to avoid this company if possible, and I urge Home Depot to reconsider their partnership with Daryl Flood. If I could go back in time I would have driven my truck over to Home Depot and just loaded it up myself.

THANK YOU GUYS FOR BEING ON TIME AND HELPING ME LAST MINUTE!

I loved using Mule Box here in Austin! The owners and driver were so friendly and easy to work with. I would 100% recommend using them!

This company is a fraud. They stole my money. They never showed up. Kyles phone number 'isn't taking calls right now.' The number on the website rings indefinitely. I'll be meeting with APD & OAG to investigate this thief.

Just recently used 1Source to move my home to a 3rd floor apartment and they were amazing! They made sure my furniture was wrapped up and protected. I highly recommend for your next move!!