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Please look for another company. My original bid of around $800 jumped to over $1300 with all the extra added stuff. We did a move a 660 square foot apartment where I had already done most of the boxing they did do some. Then a 50 mile travel to destination. Where they had to do 3 levels of stairs which I already planned on compensating them in tips. But with all the extra added stuff amounting to over $500 from the original bid. Not so much ?. So yes look for another company. I'm a retired truck driver I know how things are suppose to work they stepped away from those ethics. Honesty is the best policy. Other companies would not have charged for the use of the truck nor would they have charged a $1 per mile and the gasoline cost. Nor would they charged a $100 an hour for their drivers drive time. Your driver showed up late and there was dead time in other words your drivers were not as efficient as they could have been. Other company gave me a quote of $1062 for 4 workers and that they would have taken care of everything. Being handicap plus a senior citizen your workers expected me to handle most of the boxing. That's ok you didn't earn your $1300 honestly but you still got paid. With a $100 tip to your workers. That's my review.
Neicole, you are Amazing you were so friendly and kind. You made it simple and not complicated. Thank you
Overall experience renting a storage unit from Extra Space has been very pleasant. The property is well kept and secure. Onsite staff were very outgoing and helpful. You are never left outside the gate with no one to help you, as I have experienced at other storage unit facilities. I would definitely recommend this storage unit facility to others.
No communication - totally ghosted me. I contacted Seth at Dunkley Music in June to move my piano. He gave me a quote and agreed to find a day to move it as it was a long distance. Talked to him again the end of June - same story. Left many voice messages and texts for the entire month of July as I wanted to use someone local and give him the benefit of the doubt. He never answered the phone and never got back to me. I tried both the Cache Valley and Ogden numbers at all times of the day and never got an anyone to actually answer the phone. Lousy way to run a business that supposedly is good. Very frustrated and disappointed. I finally found a mover in Orem that was really great and didn't cost me any more. Find someone else.
Last week I set up an appointment to have Transco move my piano today. They gave me a one-hour window that in which they said they would be here--that window has now come and gone, and nobody is answering the phone at their listed number. I cannot leave a message because, the recorded voice tells me, the 'inbox is full.' Transco definitely lost this customer.
Shawn was excellent. He delivered a safe to me, and moved it up two sets of stairs that change directions. Then he assembled a complicated 100 piece desk for me, and did a really good job.
Yes they were awesome. They moved our safe up 2 flights of stairs no problem. They were polite and courteous.