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I rented the unit and it was mice, infested, and water damage damaged. I never moved in and wanted my money back and they would not return it to me. I had to get my bank to do so. They had a beautiful facility right up the street, but very nice units clean and well lit, but management was absolutely horrific!!!! At every turn, I had to speak to someone at a regional or district management level because the actual store manager was so unprofessional. I do not understand why it was so difficult with the storage unit you pay your money and want access to your unit. The store manager would call me about the most ridiculous things every month. One month she called me and told me that my unit had been broken into an emptied out. She then called me back 20 minutes later and said she made a mistake. I don’t really understand what was going on with the entire situation. There should be no need for all this interaction with a manager of a Cubesmart. Then the door was broken and climate control was not happening. Items within my units were damaged because of the extreme cold that they were exposed to. A lot of regional manager now and was not offered any sort of compensation for the matter. Just a poor experience all the way around. But they have beautiful units. And the pricing increased rapidly up $50 a month over the course of six months!!!
Paul moved me from FL to IN during a really bad southern winter storm and did a fantastic job for me. He's so friendly and kind, took extra care with my belongings and went out of his way to come and prep the day before so I could get on my way before the storm hit. Can't recommend this company enough.
Great customer service. David is amazing. Highu recommend
Ethan @ the elkton Cubesmart was super awesome. From start to finish he was accommodating and polite.