Newport News Moving Companies 2020

Great experience from the first meeting with Wayne at my house to the last box unloaded. The packers were on time - quick - friendly and very professional. The movers were also friendly - responsive and attentive. Oh and the price was GREAT! Thank you Wayne! You have a great crew!

Continuing from my wife's (Deidre Salter) review: another excuse for why the workers didn't show up today was that he couldn't reach Gordon. He sent my wife Gordon's number (as if she was suppose to get a hold of him). I called Terrell and he eluded to me making contact with Gordon to set something up. First off, these are YOUR workers sir; you reach out and set something up, that's not my job! Further, when you texted my wife with Gordon's number you said he would put our items together for us, as if he was on his way. So, out of desperation I called Gordon and my wife texted him. He didn't answer the phone, nor did he respond to her text, and... I couldn't leave a message because the mailbox was full. NEEDLESS TO SAY, we have no place to eat (the dining room has not been setup) and we have limited space to sleep (only 2 bed were setup but we are a family of 5.... so they didn't finish 2 bedrooms). And here is the GOTCHA, NOT ONE MEMBER of the Kloke Group has apologized. Out of all the calling, texting and back and forth today, the supervisor hasn't apologized; the person who broke the desk hasn't apologized, the guy who damaged my wall, door, and door frame hasn't apologized... THIS COMPANY IS HORRIBLE!!!! I would NEVER recommend them! If the Navy/TMO gives you an option to pick your moving company, stay away from this one! (The only people who were good to us and professional were Darlene (A+) and Andrew- they call him AJ (B-). The company is suppose to "come back" tomorrow at 5pm. We'll see what happens....

We had a poor experience. They did not come on time any of the three days that we used them. They only sent one person on the first day to pack the entire home. The second day, only one person came until later in the afternoon, when a few more crew members showed up. They spilled water in three different places on the carpet and on a wooden chest of drawers. They forgot to check closets and drawers full of clothes and belongings. They missed a full cupboard in the kitchen. They forgot to close several boxes. The packers were all courteous and friendly, but the receptionists on the phone were cold, unhelpful, and unable to answer questions about timelines or expectations. The company was coordinated for us as part of our military move.

Awesome company