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I want to give Sound Moving & Storage five stars because they went out of their way to help me move. However, I had previously discussed with Darren, on two different occasions, that we were only going to be charged their hourly rate for two movers and a truck, with no additional fees, which Darren confirmed was correct. On the day of the move, I see three guys show up, who were all super helpful. Darren and I never discussed having three guys, so I figured the third guy would be included in the standard two men rate. However, this was not the case. Once the bill was written up, I see that I was charged at the rate for three movers, instead of the agreed two. Frustrated, I called and talked to Darren about this. However, he refused to fix the additional charge and said there was nothing he could do. Darren, as a business, I understand you need to make money, but this is not how you do things. It’s crucial to discuss with your customers exactly what they are getting, and you cannot just throw an extra helper in with the expectations that your customer will pay the additional charge. That is not how you do business.
I'm in property management and sometimes need to arrange moves for residents, this is my go-to company. Amazing group of professionals to work with. Outstanding customer service, they make moving look easy!
When I decided to make a move from Port Orchard WA to Honolulu HI, I chose Spaeth Transfer, not only because it is the agent for Allied Van Lines, but also responsiveness and professionalism that Steve demonstrated, made me feel that I can rely on him to handle my household goods. Items were stored in their warehouse in Bremerton until I found forever home. During this period, every time when I had question or concern, Steve, Jessica, and Jenay all dealt with me consistently pleasant, courteous, and timely manner, and their answers were always very clear for me to understand how freight forwarding works. When I finally informed them my new address, it went fairly quickly, and arrived here in Honolulu much faster than normal transit period. I thought initial packing team was a bit rough side, but all my household goods arrived here in tact and good condition! Thanks to Spaeth Transfer!
Not impressed. When the movers came to load the truck they found several items that were behind boxes that didnt get packed at all by this packing company! Very disappointed.
This is the best moving experience I have ever had!!!! Customer service exceeded my expectations! Everyone was friendly, kind, on time and treated and packed my things as they would their own! They took extra care packing, loading and unloading my stuff. The price was great and well worth it! I will always recommend these guys to all my friends, family and anyone who needs a moving company. I am so grateful to have had such a great and stress free experience!!!