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HORRIBLE horrible experience!I made the reservation one week in advance but you guys call me 6am at that day to change my reservation to a different location. When I finally went to that location on time,they told me I don‘t have truck reserved and I am actually on a “waiting list” and they dont have key to the truck,told me to go to a different location (15 mins drive!!) By the time I get my truck, it is one hour past my reservation time. I also rented a 4-way furniture dolly but they gave me nothing. I have to use my bare hands to move furniture on or off the truck.
The truck has clearly not broomed for a long time. Funny that they told us to use broom sweep the cart floor while they never did it when hand me the truck.
Every aspect of this reservation at U-Haul side has gone wrong and I would NEVER recommended this location or U-Haul to my friends