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Great option for DYI moving. Cost effective and very flexible especially for long distances. Customer service was outstanding. Boxes were delivered, picked up and shipped on time. Same for delivery at our final destination with no damage to contents.
Very happy with the whole process and results. Highly recommend to anyone looking for a DYI move option.
Fast, nice and curtious...
I received the truck with a little under a qtr tank, which I was compensated $8 for. However, I over estimated the gas I would need and ended up returning the truck with a half of a tank. A qtr tank more than required. But there was absolutely zero compensation for that. Had I been under a qtr tank I would’ve been charged a substantial amount per gallon to fill it up. The least that could be done is a small compensation for returning with extra gas.
How do you expect people to just guess how much gas they will need? Why not give the truck with a full tank and then have it returned with a full tank? I had to guess how much I would need, or, only put in a small amount, then get charged extra mileage every time I need to go find a gas station to get more. So unless I guess right the first time in how much i’ll need, it is a lose lose situation for the customer.
For that reason alone I will not recommend u-haul. I think that is ridiculous. Going forward I’m confident I will use, and recommend, somewhere like Penske who give you a full truck and expects a full truck back. None of this guessing wishing and hoping just to end up losing a fair amount of money on the ordeal. Not to mention they have a cheaper mileage rate.
The only reason I went with U-haul was because they had moving blankets for rent. Of which I only used 7 of my 24 blankets, but was still charged for the entire 2 dozen even though 1 dozen of them was never even opened.
In hindsight, I feel I made the wrong decision. With future moves/jobs I will be looking towards a different rental company.
Avoid this place at all cost ,we moved in the first week of april all was fine went to the unit the second week the main security gate was open , come to find out from Amanda the gate does not work right and stays open all day but it works at night , two weeks later we showed up and the main gate was torn down by thieves and about 12 units had been broke into , Amanada with all your cameras did not even know it happened we called yakima PD , we had to go get another storage unit in yakima , rent a truck hire people to help us move , and would she even give a refund for one month , nope she could discount future charges , yea like Iwas going to keep my stuff one more day in that dump
U-Haul is Awesome!!!! I will always store my stuff with them . NobHill is the one to store at !!!! Thank you !!!!! Brandie
The Storage Units on Longfiber Rd are very clean and convenient ?
Very Secure environment as well.
Just received my Case loader, and I’m impressed with both the machine and the service. 10/10!