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Used this company for a long distance move from Irvine, CA to Kirkland, WA and to make a long story short the movers did not wrap my furniture properly so of course it got damaged. Several items like my desk, dresser, and bookshelves were scratched so I sent pictures to Don & Elizabeth his office manger to let them know 9/15/18. I worked with Don directly and he said he would pay me $600 for the damages to get my furniture repaired and they paid me half but still owe me $300 and it's been over 7 months. I have tried sending emails, text messaging and voice mails but they don't follow-up like they promise the last I heard from Don on 1/23 saying he might be able to pay me back after a job but no text after that. I've probably sent over 25 messages and now...ZERO response at all. They just quit communicating all together leaving me in the dark. I'm pretty sure I got screwed on this one and I won't see a dime more. The lack of customer service is terrible. IN the beginning during my move they were responsive but now nothing.You don't stop communicating with your customers and ignore them. I just filed a complaint with the BBB. I'm not sure what that will do but nothing to lose at this point. so disappointed!