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I've only done reviews extremely rarely and, in fact, disregarded two previous requests from you for one. However, I was so impressed with every aspect of your service that I had to do this review. Your initial estimate was done quickly and efficiently and turned out to almost exactly the amount billed. Your contacts to me were efficient and friendly and kept me informed of the arrival time and associated details of the move. Your people were well over-and-above what I expected during the packing and loading of the truck - I was truly at ease right after they started. They were very careful and wrapped everything extremely well. It took a bit longer than expected, but they stayed that evening and completed the process. The arrival time 1500 miles away at the destination was within their estimate and quicker than expected and the unloading process was as careful as the loading - there was absolutely no damage whatsoever. Kudos! I'd use you again without hesitation!
Giving them one star pains me. We had many items MISSING after our move, including pieces of furniture, medication, and undergarments - two weeks with zero returned calls for resolving. I’ve called 12 times and received ZERO responses. I was given the run around by the office ladies for a full week and now complete silence for an entire week further. After posting on my own Facebook, I had several people I know make comments of how they were awful with them as well, including property damage and refusing to contact them back. As a local real estate agent I will advise my brokerage and all of my clients to steer very clear of Jay’s Moving. I advise you to do the same.
The Stuart’s moving process was efficient from the moment we spoke with Jackie about hiring them to the moment the movers left. The movers (Andre, Brandon, Johnathan, and Roger) were very professional, efficient, accommodating, and friendly. They wore foot covers per my request without any complaint. They also put down cardboard to protect my floors. They were patient with us when trying to figure out where we wanted items placed. I would use them again and will definitely recommend them to others. This is the type of service every customer should expect to receive.
The moving personnel were friendly, helpful and hard working; however, in 16 prior moves, we have never had so many items damaged, broken, dinged or gouged. We used a smaller company believing they would be more careful in the move. We made a mistake. Apparently, it was the crews first move and they practiced on our possessions.