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Zero stars. Movers were laying down on our mattress foam during the move. I had to move heavy items myself and then when I started complaining, they started recording us on their phones in our own homes without our knowledge. Spoke with the president and ceo and he did not seem to care. I will not use them again and will always vet movers in person before they come in my house. Beware!
Giving them one star pains me. We had many items MISSING after our move, including pieces of furniture, medication, and undergarments - two weeks with zero returned calls for resolving. I’ve called 12 times and received ZERO responses. I was given the run around by the office ladies for a full week and now complete silence for an entire week further. After posting on my own Facebook, I had several people I know make comments of how they were awful with them as well, including property damage and refusing to contact them back. As a local real estate agent I will advise my brokerage and all of my clients to steer very clear of Jay’s Moving. I advise you to do the same.
The Stuart’s moving process was efficient from the moment we spoke with Jackie about hiring them to the moment the movers left. The movers (Andre, Brandon, Johnathan, and Roger) were very professional, efficient, accommodating, and friendly. They wore foot covers per my request without any complaint. They also put down cardboard to protect my floors. They were patient with us when trying to figure out where we wanted items placed. I would use them again and will definitely recommend them to others. This is the type of service every customer should expect to receive.
The moving personnel were friendly, helpful and hard working; however, in 16 prior moves, we have never had so many items damaged, broken, dinged or gouged. We used a smaller company believing they would be more careful in the move. We made a mistake. Apparently, it was the crews first move and they practiced on our possessions.