Russell Springs Moving Companies 2021

I think the workers are great

Great place to get work boots or clothing. The owner is a really nice guy and very helpful. I would definitely recommend anyone who is looking for boots to go here. He is the cheapest and best there is!!

My experience was great in the beginning. Both Brenda and Linda were so so nice. After a week of trying to figure mileage, costs, etc, I was informed today that my dates don't work for them. This, despite me relaying the date needed to arrive on my very first conversation. How devastating, given it has wasted a week of my time for a date I had repeated in many conversations. This left us very short and in dire need. If I had changed my dates, I would have completely understood. They actually couldn't do my original date and I had accommodated the date they had given me. I am not sure if they actually got the date wrong, or if they didn't wish to make a 513 mile move. Kind? Yes. Organized? Doesn't seem to be.

Absolutely terrible service and no concern for customer needs. Will look for any other uhaul location other than this.

I was quoted a price of $1300 to pack, move, and unpack my belongings. However, once the boxes were unloaded, the 5 employees that had come with the owner, Mr. Darrell Jackson, all refused to unpack them. Items were broken and Smith County Sherrif Dept found evidence that this moving company had stolen some of my property and tried to pawn it. Luckily, Detective Babcock was able to retrieve one of the items that had great sentimental value for me, my deceased husband’s dive watch. The movers knew my husband had served in the military and passed away because I had mentioned it when they were packing my belongings as some were obviously a man’s things, so this made the theft even more egregious and horrible. They knowingly stole from the disabled widow of an American veteran. However when it was time to pay them, , the owner of the company Darrell Jackson insisted that I owed them $3870 claiming that there was an hourly rate in addition to what I had been quoted. There was never any mention of an hourly rate before that very moment as I was in my new living room surrounded by boxes filled with items that his crew had refused to unpack. As Mr. Jackson insisted loudly that I owed him more money, I became afraid and agreed to pay him $2,480 if he would take his crew and leave. He went so far as to claim that the price he had originally given me was only a rough estimate & that he could hold a check until I had more money if I’d just write the check for what he wanted. I told him that was not at all an estimate because what he now wanted was a 300% increase. He said I had to pay. I told him I would pay only what I could at the moment if he would just leave with his crew of men. He agreed, and I dead bolted the door the second he stepped through it. I have filed a complaint with the Better Business Bureau, but Mr. Jackson did not write up a contract for the move, so they were unable to help me. The fact that stolen property was taken to a pawnshop in Jackson County by one of the people who worked for Jackson Moving and was directly involved with moving my possessions & that one of the missing items was recovered by the Smith County Sherrif’s Department is all the proof I think anyone should need to steer clear of this company. Mr. Darrell Jackson showed no remorse when confronted by the police. He told the officers that he guessed the items his employee had been caught pawning had just been left on the truck on accident. He owes me a full refund for not doing the work he was paid to do and for allowing theft of some of my belongings. Dr. R.A. Collier

Everything move I've used EJ & Sons and I have not been disappointed. They are fast and very careful with my belongings.