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Greatly organized, well communicated, professional teams. Always felt safe for my stuff. Nothing is broken or lost.
The company postponed my crate delivery twice without notification before a time-sensitive move. I had to cancel and make other arrangements at the last minute.
I am writing a review of a move I did in the summer of 2022. It's taken me a long time to write this because the whole process left me actually fuming. I hired these movers because they were associated with Mayflower, and I read for the best moving experiences hire a big company, like Mayflower. Note this company is associated with both United and Mayflower
I thought by paying a premium for a brand like Mayflower I would get a low stress experience... NOT. This place is an utter scam. The whole move was ACTUAL HELL.
First the estimate was based on a Zoom call. I was moving out of a row home in Baltimore city. I showed the coordinator each room on video and we talked about what furniture would be taken. Ultimately the quoted me around $5,000 for the 1,500 mile trek, and I signed the bid. In the end the total move cost nearly $10,000 because they WOEFULLY underestimated my move, likely on purpose to win the bid. I'm fine paying for my weight, but don't lowball me. I would have sought other estimates if I was told $10k off the bat.
On the actual moving day the movers showed up about 8 hour late. They were supposed to come early in the AM and didn't show up to nearly 5 pm. Once they arrived the labor had no idea that this was a whole house move. They were clearly trying to get off for the day, and called their manager to get the moved rescheduled. NO WAY. I needed to be out of the house by tomorrow and on my way to start my job on Monday. I had to FIGHT TOOTH AND NAIL just to get them to follow through with loading the truck. The coordinator was incredibly rude and really tried to force me to move another day.
Then came loading. The movers wanted to stop short of loading all my stuff. I said NO WAY. I paid for the WHOLE HOUSE to get loaded. I again had to fight with the loaders and coordinator at VIP to get them to continue loading. They were claiming the load was over the estimate. THE ESTIMATE THEY PROVIDED AND UNDERSHOT. NOT MY FAULT. In the end they got most things loaded, but I had to leave things behind. We ended up fight over each and every box. ACTUAL HELL.
Then the delivery. The stuff came INCREDIBLY late. I got $900 back because it took like 40+ days to show up to my new house. When it arrived it had clearly been loaded and unloaded many times and kept in hot storage in the summer. Actual plastic bins HAD MELTED. So many items were damaged. A leg off an expensive midcentury teak table splintered off. A drawer broken on a $2,000 dresser. My bed frame was missing parts and completely broken. SO MANY BOXES OF SHATTERED STUFF, which had been meticulously packed with plenty of bubble wrap. Clearly boxes had been thrown. What did I get for all my broken stuff? Less than $200.
I never thought hiring white glove movers would be SO TERRIBLE. ABSOLUTELY DO NOT BOOK. Feels like an utter scam.
Perfect service! Very organized and thorough. A+
If you're considering a long-distance move, I strongly recommend sticking with larger, more established companies like Mayflower. This company was an absolute nightmare to work with. My booking specialist was unhelpful from the start, and it became clear very quickly that they don’t prioritize clear communication.
When you’re moving, every detail needs to be explained—especially the fine print. But that didn’t happen here. On the day of my move, I was unexpectedly charged an additional $300 because I had a real bed frame with a headboard. You’d think the booking agent would ask about such details upfront, but they didn’t. Instead of using standard boxes, I ended up using totes because I didn’t trust them to handle my belongings with care—and unfortunately, I was right to be concerned. Several of my appliances packed in boxes were damaged, including my coffee table.
To make matters worse, the move was supposed to take two days, but when I contacted the booking agent about missing boxes, I was completely ignored. Then, I was hit with a surprise $350 shuttle fee that wasn’t mentioned until after pickup. It’s buried in the receipt they give you, but if you’re not reading the fine print, you’ll miss it. They claimed they couldn’t bring an 18-wheeler into my neighborhood, which I know isn’t true. Plus, they failed to give me a 24-hour notice to coordinate with building facilities, making the whole process even more difficult.
The lack of communication at every step of the way was incredibly frustrating. In the end, it cost me over $3k just to move my clothes and a few broken items. Save yourself the headache and go with a more reliable company.
Mr. Moody was always on time and polite. He worked with me even out of state. His provided a fair estimate that did not change even when some of the details did. His team was cordial and capable while respecting they were moving other people's things. Mr. Moody is a seasoned professional and a 'down to earth' person. He extended himself in order to move my mother in law out of state, am grateful for his services.
I was in need of a moving company to handle moving items from a storage unit to Texas. I decided to contact Coleman Allied for a quote. Upon receipt of quote I responded and received a reply from Andy who was absolutely wonderful. I received a follow up call from Rob who was equally wonderful. He was professional, courteous and detail oriented from start to finish.
He indicated that Kaelyn would be my coordinator for the move. I immediately received an email from her. After a few emails I finally had the pleasure of speaking with you and let me say she was fabulous in every way. I can't express how grateful I am that I chose Coleman Allied. If you're looking for exceptional service, I highly recommend them.