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Courteous and very efficient. Highly recommend!
UPDATE 2/15/24: The management team recently reached out to me to try to rectify the situation - they let me know they're under new management and are making strides towards improvement. I can't speak to their services today and it doesn't change the experience I had 1.5 years ago, but I appreciate them acknowledging the issues I had and the accountability that absolutely wasn't there under previous management.
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I moved from PA to NC in May. The move was terrible start to finish. Their (rented Penske) truck broke down on the way to both my pickup and drop off delaying both by a day as I sat around and waited for them. My boxes arrived crushed like they were thrown onto the truck, items were missing and countless items were broken.
I was also charged $1,100 more than my quoted amount - stating my items took up more space than they estimated, when no measurement was taken. I was told by my salesperson, Peter Smith, that I’d be able to reach him with any issues. I reached out to him a number of times after this experience and he never once answered or returned a call or email.
Now, 6 months later, I’ve FINALLY been paid for the damage they caused.
I knew I wasn’t eligible for replacement value (conveniently they don’t even offer any insurance outside of the standard .60/lb), but they refused to take responsibility for most of the damage they caused. They didn’t cover anything I packed myself because they said I would have had to note the damage to the boxes at the time of the move - on my moving form I did just that - on the day of the move I noted that several boxes were completely crushed and I provided photos, but they wouldn’t agree to reimburse for this. They caused damage to more than $2000 worth of my items (including my Peloton bike) and I received $180 when all was said and done. Even after the insurance agreement was signed and submitted it took approx. 3 months to get the reimbursement and this is only after I followed up every day. This company is the worst company I’ve ever worked with - I have no idea how they’re still in business. They’re lucky it’s not worth the hassle for the customers to sue them - and they know this and take advantage of it.
Go with a more reputable company that costs a little more. You’ll pay it either way and it’s absolutely not worth the headache.
Friendly and very professional crew! It was impressive to see how quickly they moved from room to room while still being very careful with each item.